Summary
Overview
Work History
Education
Skills
Timeline
Generic

HUSSEIN ALI

Phoenix

Summary

Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

9
9
years of professional experience

Work History

Secretary/Data Entry

Horizon For Prosperity & Empowerment INC
12.2022 - Current
  • Managed scheduling and calendar coordination for executive team, ensuring efficient time management.
  • Prepared meeting agendas and minutes, facilitating effective communication among stakeholders.
  • Organized and maintained filing systems, improving document retrieval efficiency.
  • Assisted in budget tracking and expense reporting, supporting financial accountability.
  • Developed internal communication materials, streamlining information dissemination across departments.
  • Maintained daily report documents, memos and invoices.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.

Customer Service Representative

Uber Greenlight Hub
10.2016 - 11.2022
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Managed order processing using CRM software to ensure timely fulfillment.
  • Collaborated with cross-functional teams to improve service delivery processes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Master of Science - Cyber Security

Southern New Hampshire University
Manchester, NH
08-2025

Bachelor of Science - Criminal Justice & Criminology

Arizona State University
Phoenix, AZ
05-2022

Associate of Applied Science - Administration of Justice

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
05-2016

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Report writing
  • File systems management
  • Data verification

Timeline

Secretary/Data Entry

Horizon For Prosperity & Empowerment INC
12.2022 - Current

Customer Service Representative

Uber Greenlight Hub
10.2016 - 11.2022

Master of Science - Cyber Security

Southern New Hampshire University

Bachelor of Science - Criminal Justice & Criminology

Arizona State University

Associate of Applied Science - Administration of Justice

Maricopa Community Colleges, Phoenix College

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