Hussein Barre
Columbus ,OH
Summary
Adept IT Help Desk Technician with a proven track record at Ahmed Virtual, I excel in software diagnosis and active listening, enhancing system functionality and user satisfaction. Streamlined IT processes, significantly reducing downtime through efficient problem resolution. Collaborated effectively across teams, ensuring project success and optimal security measures.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
Ahmed Virtual
01.2024 - 10.2024
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Streamlined workstation setups through precise configuration of hardware, devices, and software.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
IT Intern
Al Rahma Mosque
04.2023 - 01.2024
- Supported IT department in handling technology rollout and maintenance.
- Supported senior developers in implementing new technologies and refining existing systems.
- Streamlined workflow processes by automating repetitive tasks using scripting tools.
- Assisted in developing user-friendly interfaces for streamlined client experiences.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Enhanced system security with implementation of updated firewalls and encryption methods.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Provided technical support, resolving IT issues to maximize productivity for team members.
Security Officer
Allied Universal Security Services
06.2022 - 03.2023
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Home Health Care Worker
Nimco Health
09.2021 - 02.2022
- Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
- Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
Front Desk Pharmacist
Shiffa Pharmacy
04.2021 - 08.2021
- Supervised and coached team of pharmacy technicians and trainees.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Completed accurate cycle counts, inventory management and will-calls for customers.
Education
High School Diploma -
Horizon Science Academy Columbus
Columbus, OHSkills
- Software installation
- VPN configuration
- Printer setup
- Application support
- Remote support
- Hardware repair
- Network connectivity
- System diagnostics
- Mobile device support
- Ticket management
- Email configuration
- Problem resolution
- Technical troubleshooting
- Desktop support
- Software diagnosis
- Active listening
Languages
somali
Native or Bilingual
Timeline
IT Help Desk Technician
Ahmed Virtual
01.2024 - 10.2024
IT Intern
Al Rahma Mosque
04.2023 - 01.2024
Security Officer
Allied Universal Security Services
06.2022 - 03.2023
Home Health Care Worker
Nimco Health
09.2021 - 02.2022
Front Desk Pharmacist
Shiffa Pharmacy
04.2021 - 08.2021
High School Diploma -
Horizon Science Academy Columbus
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