Hussein Elmi
Kent,Washington
Summary
Proactive Transit Operator and Lead Ramp Service Agent with extensive experience in customer service, emergency preparedness, and vehicle maintenance. Skilled in team development, conflict resolution, and efficient coordination of operations. Known for fostering positive work environments and delivering exceptional service in high-pressure situations.
Overview
13
13
years of professional experience
Work History
Transit Operator
King County Metro
10.2016 - Current
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Prepared for emergencies by maintaining knowledge of emergency evacuation procedures and first-aid skills.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
Lead Ramp Service Agent
Menzies Aviation
10.2014 - 11.2017
- Promoted a culture of continuous improvement by encouraging team members to identify opportunities for enhancing processes and procedures, leading to increased efficiency and customer satisfaction.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
- Established an effective communication system between different teams on the ramp, improving coordination efforts and response time during critical situations.
- Streamlined baggage handling processes, resulting in improved efficiency and reduced delays.
- Ensured adherence to federal regulations governing ramp operations while maintaining high levels of safety awareness among team members at all times.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support for team members.
Family Center Outreach Specialist
Neighborhood House
09.2013 - 09.2016
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across [Location] to build new connections and make initial contacts with prospects.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Interpreter
Seattle Interpretation Services
02.2012 - 11.2012
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Education
Associate of Science - Cybersecurity And Networking
South Seattle College
Seattle Wa06.2025
High School Diploma -
Chief Sealth International High School
Seattle, WA06.2012
Skills
- Traffic Regulations Compliance
- Safe Driving Practices
- Pre-Trip Inspections
- Vehicle maintenance knowledge
- Defensive Driving Techniques
- Route Planning
- Problem-solving abilities
- Data Entry
- Customer Service
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Team Development
- Documentation
- Microsoft PowerPoint
- Data Collection
- Coordination
- Spreadsheets
- Office equipment proficiency
- Staff education and training
- Conflict Mediation
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Arabic
Professional Working
Timeline
Transit Operator
King County Metro
10.2016 - Current
Lead Ramp Service Agent
Menzies Aviation
10.2014 - 11.2017
Family Center Outreach Specialist
Neighborhood House
09.2013 - 09.2016
Interpreter
Seattle Interpretation Services
02.2012 - 11.2012
Associate of Science - Cybersecurity And Networking
South Seattle College
High School Diploma -
Chief Sealth International High School
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