Hussein Fawwaz
Munsonville ,NH
Summary
Automotive service leader with experience in shop management, customer service, and engine diagnostics. Skilled in team coordination, documentation, and problem solving, with a strong focus on organized operations and clear communication.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Mechanic Shop Manager
King Cars Automotive
Campbell, California
11.2025 - 10.2026
- Oversaw daily operations and coordinated staff schedules to ensure efficient workflow.
- Evaluated performance and provided coaching to resolve issues and enhance team capabilities.
- Maintained policies and compliance requirements during routine operations.
- Resolved customer and employee concerns with clear communication and judgment.
- Compiled monthly reports to analyze operational performance metrics and identify improvement areas.
Automotive Service Writer
King Cars Automotive
Campbell, California
11.2024 - 11.2025
- Wrote repair orders and scheduled service appointments.
- Explained estimates, recommended repairs, and clarified maintenance options.
- Coordinated updates between technicians and service customers.
- Tracked repair status and communicated completion timelines.
- Greeted King Cars Automotive customers and documented vehicle concerns.
- Handled phone calls and service desk questions.
- Processed invoices, payments, and service paperwork.
- Logged vehicle history and updated customer records.
- Documented service information in system within client profiles and updated repair status.
Apprentice Automotive Mechanic
King Cars Automotive
Campbell, California
02.2024 - 11.2024
- Performed regular maintenance services such as oil changes, lubrications, and tune-ups.
- Diagnosed air conditioning issues using gauges and meters to identify problems effectively.
- Monitored refrigerant levels in air conditioning systems to ensure optimal performance. located leaks in air conditioning systems.
- Used safety procedures while working with hand tools and diagnostic equipment.
- Followed safety protocols when operating machinery and tools.
- Documented maintenance details and repair notes for King Cars to maintain accurate service records.
Education
Bachelor of Science - Computer Science
M'utah University
Jordan06-2013
Skills
- Engine diagnostics
- Air conditioning repair
- Diagnostic scan tools
- Preventive maintenance
- Vehicle inspection
- Service scheduling
- Parts ordering
- Documentation and reporting
- Inventory control
- Computer skills
- Problem solving
- Attention to detail
- Team leadership
- Customer service
- Warranty processing
Languages
Arabic
Native/ Bilingual
English
Professional
Certification
- California SMOG Check Technician 2026
Timeline
Mechanic Shop Manager
King Cars Automotive
11.2025 - 10.2026
Automotive Service Writer
King Cars Automotive
11.2024 - 11.2025
Apprentice Automotive Mechanic
King Cars Automotive
02.2024 - 11.2024
Bachelor of Science - Computer Science
M'utah University