Hussein Hasan
Saint Petersburg,FL
Summary
Highly organized and meticulous Bilingual Business analyst with over 10 years of domestic & international management retail experience. Successful at responding to shifting business needs and priorities in systematic and effective way. Well- versed in implementing operational assessments and conducting functional requirements analysis for businesses of all sizes. Current Masters in Business Administration Graduate student at the University of South Florida and Bachelor's in Economic Sciences Graduate from the University of Baghdad in 2012 with technical expertise and Business acumen necessary to translate Business requirements and objectives into scale-able, highly resilient, and successful system solutions.
Overview
14
14
years of professional experience
Work History
Linguist CAT II/ Cultural Advisor
LIS Solutions
10.2019 - 05.2024
- Provide operational contract linguist support to U.S. Army operations in Iraq, Syria, and Kuwait.
- Interpreted statements made by participants during interviews, meetings, and conferences using various methods to preserve the original intent, meaning, and emphasis.
- Draft data reports and abstracts after analyzing valuable foreign open-source media outlets and various social media engines to facilitate detection of cyber threats and provide incident reports based on emerging threats.
- Execution of priority translations and Business administration in support of U.S military & Iraqi joint financial Businesses, including legal documents, collateral, merchandising, servicing communications, direct mail, and advertising.
- Serve as an Intelligence Surveillance and Reconnaissance (ISR) Arabic Analyst to interpret and translate passages difficult to understand due to complex nature of various Arabic dialects, including Iraqi, Syrian, Lebanese, Gulf DRG, and Egyptian.
Senior Call Center Supervisor
Florida Family Primary Care Centers
03.2016 - 09.2019
- Assist in the formulation of targets for individuals and teams.
- Hire and onboard new employees.
- Answer questions from staff and provide guidance and feedback.
- Anticipate escalation and take over calls when needed.
- Devise ways to optimize procedures and keep staff motivated.
- Measure performance with key metrics such as call abandonment, calls waiting, and resolve customers issues.
- Keep management informed on issues and problems.
- Prepare monthly/annual results and performance reports.
Store Shift Manager
Big Lots Stores, Inc.
01.2013 - 02.2016
- Delegate tasks to Store staff and supervise their performance.
- Maintain a fully stocked inventory and order supplies, as needed.
- Arrange to have shifts covered (e.g., when employees take time off).
- Help staff resolve on-the-job challenges.
- Track daily costs and revenues.
- Balance the cash register at the end of the shift.
- Coordinate with suppliers as they deliver food product orders.
- Ensure client satisfaction and gracefully oversee any complaints.
- Open or close the Store (when responsible for the first or last shift).
- Inform the next Shift Manager about pending tasks.
- Report maintenance and training needs.
Financial Analyst
Al-Rafdain Bank
04.2010 - 11.2011
- Developed financial models for team projects and presentations.
- Managed internal and external inquiries and complaints submitted by accounts payable clerk, finance director and other department heads, providing outstanding customer service when resolving issues
- Conducted financial and legal research and analysis for high net-worth individuals.
- Monitored and analyzed financial, statistical, and operational data trends.
- Monitored organization's performance against competitors.
- Reviewed and analyzed project spending throughout project life cycle.
Education
MBA - Business Administration
University of South Florida
Tampa, FL05.2024
Bachelor of Business - Business Management
University of South Florida
Saint Petersburg, FL07.2020
Associate in Arts - Business Management
Saint Petersburg College
Saint Petersburg, Florida04.2018
Bachelor of Arts - Economic Scince
Baghdad University
Baghdad Governance 12.2010
Skills
- Microsoft Office
- Microsoft SharePoint
- Financial Modeling
- Data Trending
- Tableau
- Forecasting Trends
- Six Sigma
- Arabic fluency (ILR 5/5), (DPLT 3/3)
- English fluency (ILR 5/5), (DPLT 3/3)
- R Studio
- R Commander
- Market Trends
Timeline
Linguist CAT II/ Cultural Advisor
LIS Solutions
10.2019 - 05.2024
Senior Call Center Supervisor
Florida Family Primary Care Centers
03.2016 - 09.2019
Store Shift Manager
Big Lots Stores, Inc.
01.2013 - 02.2016
Financial Analyst
Al-Rafdain Bank
04.2010 - 11.2011
MBA - Business Administration
University of South Florida
Bachelor of Business - Business Management
University of South Florida
Associate in Arts - Business Management
Saint Petersburg College
Bachelor of Arts - Economic Scince
Baghdad University
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