Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hussein Khudhair

Warren,MI

Summary

Proven leader and efficient problem-solver, I excelled at Casper by boosting operational efficiency and customer satisfaction. Skilled in customer service and time management, I adeptly balanced multiple tasks, ensuring food delivery was prompt and accurate. My tenure at DoorDash and a family-owned business honed my ability to enhance team performance and resolve customer concerns swiftly, fostering loyalty and operational excellence.

Overview

3
3
years of professional experience

Work History

Food Delivery Driver

DoorDash, uber eats
Warren, MI
06.2023 - 11.2024
  • Implemented energy-efficient driving techniques to minimize fuel consumption and reduce environmental impact.
  • Maintained accurate records of mileage, fuel consumption, and delivery charges, ensuring transparency and accountability.
  • Documented time of delivery to record completion of order.
  • Refilled vending machines and removed outdated food products.
  • Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Handled cash payments from customers for delivery orders.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Informed regular customers of new products or services and price changes.
  • Identified potential problems or complaints from customers and took appropriate action as necessary.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.

Cashier

Family Own Business
Sterling Heights, MI
01.2023 - 10.2024
  • Collected payments and provided accurate change.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Scanned items and checked pricing on cash register for accuracy.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.

Restaurant Manager

Casper
Warren, MI
04.2022 - 01.2023
  • Resolved problems or concerns to satisfaction of involved parties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted staff by serving food and beverages or bussing tables.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Updated computer systems with new pricing and daily food specials.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Created new menu items based on customer feedback and industry trends.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

Some College (No Degree) - Mechanical Engineering

Oakland University
Rochester, MI

Skills

Customer Service & Communication
  • Friendly and approachable, always making customers feel welcome
  • Comfortable handling customer concerns and finding solutions quickly
  • Strong verbal communication skills from interacting with diverse customers
Time Management & Multitasking
  • Thrived in fast-paced environments, balancing multiple orders and tasks at once
  • Efficiently managed delivery schedules to ensure food arrived fresh and on time
  • Prioritized responsibilities in a family business, switching between roles as needed
Leadership & Team Management
  • Led a team in a fast-paced restaurant environment, ensuring smooth daily operations
  • Trained and mentored staff, improving teamwork, efficiency, and customer service
  • Handled scheduling, delegating tasks, and resolving conflicts to maintain a positive work environment
Customer Service & Communication
  • Created a welcoming atmosphere and ensured exceptional customer experiences
  • Resolved customer concerns quickly and professionally to maintain satisfaction and loyalty
  • Developed strong communication skills while working with staff, suppliers, and customersProblem-Solving & Attention to Detail
  • Handled unexpected issues like incorrect orders or delivery delays with a calm and quick response
  • I paid close attention to order accuracy and presentation to ensure customer satisfaction
  • Found creative ways to improve efficiency in both restaurant and delivery operations
Work Ethic & Responsibility
  • Reliable and punctual, understanding the importance of showing up and working hard
  • Took ownership of tasks, whether cleaning, stocking, delivering, or handling payments
  • Developed a strong sense of responsibility from working in a family-owned business

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Food Delivery Driver

DoorDash, uber eats
06.2023 - 11.2024

Cashier

Family Own Business
01.2023 - 10.2024

Restaurant Manager

Casper
04.2022 - 01.2023

Some College (No Degree) - Mechanical Engineering

Oakland University

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Hussein Khudhair