Hussein Sakkoky
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated, ambitious individual pursuing bachelor's in computer science and Technology and minor in Business administration. Eager to contribute developed knowledge in Information Technology role. Currently have active DoD and VA clearance.
Overview
2
2
years of professional experience
Work History
System Engineer I
Oracle - Cerner
08.2022 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
- Domain refresh projects, storefront management, and addressing end-user ticketing issues.
- Actively collaborate with security team in managing Security Technical Implementation Guides (STIGs)and Certificate rotation.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
IT TECHNICIAN
North Kansas City Hospital & Frontier School of Excellence
03.2022 - Current
- Manage server applications, domain users
- Respond to support requests from users by Phone and Service Now ticketing system
- Analyze Mainframe issues to identify troubleshooting methods needed for quick remediation
- Performed troubleshooting, repaired devices such as Laptops, Chromebooks, printers, scanners etc
- Managing Active directory, Cerner applications, Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
BIOMEDICAL TECHNICIAN
Agiliti Health.
- Reported data for maintenance, installations, and inventory assessments
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Installed medical equipment after comprehensive inspection, calibration and testing
- Administered preventive maintenance every six months and year on medical equipment
- Repaired medical equipment after thoroughly testing to diagnose root issues
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Improved customer satisfaction by finding creative solutions to problems
- Update and install software to input and compile data gathered from various sources.
NIGHT AUDITOR \ MANAGER ON DUTY
SHERATON HOTEL AT CROWN CENTER
- Manage a 730 room hotel and supervise 5 to 10 members
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Verify customers' credit, and establish customer accommodation, balance accounts, and conduct nightly audits
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
SECURITY OFFICER
AMERISTAR CASINO HOTEL KANSAS CITY
- Contact Police and Fire Departments in emergency situations
- Write reports of daily activities, loss/shortage reports, and unusual occurrences
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Operate detecting devices to screen individuals and prevent passage
- Answer alarms and investigate disturbances.
UNITED STATES ARMY INTERPRETER
Global Linguist Solution & Golden Gate
- Served with US Army on active duties in Iraq
- Follow ethical codes that protect the confidentiality of information
- Translate messages verbally & visually, maintain message content
- Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages
- Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material
- Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
Education
Bachelor of Science - Computer science and Information Technology
University of Missouri
Kansas City, MOMinor Degree - Business Administration And Management
University of Missouri - Kansas City
Kansas City, MOAssociate of Science - Computer Science and Technology
Metropolitan Community College
Kansas City, MOAssociate of Arts - Information Technology
Metropolitan Community College
Kansas City, MOSkills
- Windows & Mac systems
- VMware (virtual machine)
- Diagnosing issues
- Hardware expertise
- Microsoft Office
- System Integration
- Service Now ticketing system
- C \ HTML\PHP\CSS, Java
- Cerner Apps
- Active Directory
- Technical support
Timeline
System Engineer I
Oracle - Cerner
08.2022 - Current
IT TECHNICIAN
North Kansas City Hospital & Frontier School of Excellence
03.2022 - Current
BIOMEDICAL TECHNICIAN
Agiliti Health.
NIGHT AUDITOR \ MANAGER ON DUTY
SHERATON HOTEL AT CROWN CENTER
SECURITY OFFICER
AMERISTAR CASINO HOTEL KANSAS CITY
UNITED STATES ARMY INTERPRETER
Global Linguist Solution & Golden Gate
Bachelor of Science - Computer science and Information Technology
University of Missouri
Minor Degree - Business Administration And Management
University of Missouri - Kansas City
Associate of Science - Computer Science and Technology
Metropolitan Community College
Associate of Arts - Information Technology
Metropolitan Community College
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