Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hussien Qasem

Brandon

Summary

Dynamic professional with a proven track record at Spectrum, specializing in employee training and relationship management. Expertise in driving sales strategies and enhancing product knowledge leads to improved team collaboration and agent confidence. Consistently achieves performance targets while enhancing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Mentor

SPECTRUM
07.2024 - Current
  • Provide coaching's and One on Ones with new hires
  • Weekly SORA’s documenting new hires progression
  • Improved product knowledge by facilitating new hires speak value to customers core services
  • Daily tasks include driving business needs and steadily training outliers
  • Lead team meeting and discuss best practice and new content with the class and help them develop
  • Report Metrics to team and leadership
  • Building Agents up with confidence with upselling mobile and other services
  • Deescalate Numerous calls for agents thru Fast ticket
  • Track adherence thru RTA

Retention Sales Rep

SPECTRUM
10.2023 - 07.2024
  • Successfully met sales and performance targets daily/weekly/monthly basis
  • Provide whole house saving solutions
  • Credit check and process new applications for customers

Auto Glass Tech

Safelite Auto Glass
01.2023 - 10.2023
  • Replaced four windshields in vans, trucks, and cars during the day
  • Removed particles such as dirt and loose glass from damaged areas.
  • Applied primer, installed glass and monitored curing.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Accepted and processed payments for services.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation services.

Account Manager

ONEPLUS Mosaic
02.2022 - 12.2022
  • Maintain and build professional relationships with over 60 stores and educate on product knowledge
  • Virtual visiting stores and catch up on previous store visits and expectations
  • Gather intel form virtual and store visits to provide to clients
  • Assisted selling within retail to help increase revenues for clients
  • Collaborated with other departments to address customer needs and service requests.

Territory Account Manager

Incipio/LG home
09.2018 - 12.2021
  • Travel to over 50 locations within territory monthly
  • Submitted inventory requests to management to expedite restocking process
  • Manage and assist staff with back-room inventory; setting up display units
  • Create weekly market recap PowerPoint
  • Demonstrate available products to customers; assist store with sales goal
  • Adjusted planogram to meet compliance
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created routes and followed as planned to visit all locations
  • Conducted store survey to determine brand net promoter score
  • Hosted training events in store and district level

Education

Bacholers in Arts - Business and Leadership

Denver University
Denver, CO
07-2025

Associate's in science – A.S -

Hillsborough Community College
Tampa, FL
01.2015

Skills

  • Management
  • Problem solving
  • Communication
  • Leadership
  • Time Management
  • Teamwork
  • Sales strategies
  • Employee training
  • Customer service
  • Relationship management
  • Team building
  • Product knowledge

Timeline

Mentor

SPECTRUM
07.2024 - Current

Retention Sales Rep

SPECTRUM
10.2023 - 07.2024

Auto Glass Tech

Safelite Auto Glass
01.2023 - 10.2023

Account Manager

ONEPLUS Mosaic
02.2022 - 12.2022

Territory Account Manager

Incipio/LG home
09.2018 - 12.2021

Bacholers in Arts - Business and Leadership

Denver University

Associate's in science – A.S -

Hillsborough Community College

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