HUSSIEN WABE
Everett,WA
Summary
Dedicated Case Management Professional with proven expertise in client assessment, resource coordination, and crisis intervention. Skilled in developing individualized care plans and managing complex caseloads to achieve optimal client outcomes. Strong collaboration with multidisciplinary teams and adept at adapting to dynamic environments. Committed to delivering comprehensive support and advocacy for diverse client populations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Downtown Emergency Service Center
11.2021 - 09.2024
- Ensured compliance with service standards by supervising daily operations effectively.
- Enhanced team performance through staff training and mentorship initiatives.
- Boosted client satisfaction with process improvements and operational efficiencies.
- Optimized workflow by coordinating resource allocation to meet client demands.
- Maintained safety compliance, creating a secure environment for clients and staff.
- Created onboarding and training materials for new employees and ongoing development.
Rapidly Rehousing Case Manager
Down Town Emergency Service Center/DESC
09.2019 - Current
- Achieved 40% permanent housing for homeless clients in RRH programs.
- Ensured quality housing inspections and coordinated RRH services with DESC staff.
- Introduced 60% of newly housed clients to essential local resources and services.
- Facilitated social interactions and supervised client volunteers for program tasks.
- Assisted 90% of clients facing crises due to mental illness or addiction.
Shelter Counselor
DESC
11.2018 - 09.2019
- Enhanced program operations through accurate record-keeping for 200 homeless clients.
- Educated patients on available resources, maximizing care while ensuring safety protocols.
- Assisted social workers in developing programs that provided high-quality support services.
- Responded to patient inquiries, ensuring high levels of service and satisfaction.
Maintenance Technician lead
Apartment Advantage
01.2018 - 06.2018
- Identified defects in electrical components, managing 20 inspections weekly.
- Collaborated with team to complete projects, ensuring timely documentation updates.
- Ensured quality by inspecting equipment and supervising installations to prevent errors.
- Coordinated with blueprints to enhance operational quality and maintenance efficiency.
- Performed carpentry tasks, meeting needs of 30% of clients monthly.
Education
MBA - Business Administration
University of the People
Pasadena, CA05.2020
Ph.D. - Health Care Administration
Virginia University of Lynchburg
Virginia Beach, VA08-2022
Skills
- Dispute resolution
- Scheduling management
- Critical Thinking
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Communication
- Teamwork building
- Leadership
Certification
- OSHA (Occupational Health and Safety Administration) certified
- Basic First Aid and CPR certified
- MS Excel
- Agency Affiliated Counselor
- Adult Mental Health Certificates
Timeline
Lead Supervisor
Downtown Emergency Service Center
11.2021 - 09.2024
Rapidly Rehousing Case Manager
Down Town Emergency Service Center/DESC
09.2019 - Current
Shelter Counselor
DESC
11.2018 - 09.2019
Maintenance Technician lead
Apartment Advantage
01.2018 - 06.2018
MBA - Business Administration
University of the People
Ph.D. - Health Care Administration
Virginia University of Lynchburg