Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Huston Hicks

Summary

An enthusiastic, dedicated, and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic looking to grow in my career and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bahia Mar Fort Lauderdale Beach – A DoubleTree by Hilton
02.2023 - Current
  • I currently handle Group Sales reservations using OnQ and coordinate the group bookings
  • Utilize OnQ R&I on a daily basis to ensure that SRPs have been accurately updated from Delphi (FDC) and input correct pick-up information that is communicated from OnQ R&I
  • Update room inventory for groups in OnQ R&I according to the contract and addendums provided by the Sales Managers
  • Handle inbound lead calls from potential group clients, providing information and responding to inquiries
  • Manually create SRPs in OnQ R&I as requested
  • Coordinate group resumes and disseminate them to multiple departments, ensuring efficient communication and collaboration
  • Monitor and address any concerns with group pick-up patterns to our Revenue Management team and Sales Managers to ensure proper strategies are in place to optimize revenue
  • Conduct weekly group pick-up meetings with the sales and events team along with our Revenue Management team to review upcoming group bookings and address any issues or concerns
  • Print and email weekly Banquet Event Orders (BEOs) and Group Resumes, ensuring accurate and up-to-date information is available for all relevant departments
  • Send leads to the corresponding sales managers, facilitating effective lead distribution and follow-up
  • Maintain accurate records and documentation related to group sales and events
  • Provide excellent customer service to group clients, ensuring a positive experience throughout the booking process including support regarding attendee/booking links
  • Collaborate with other departments, such as catering, housekeeping, and front office, to ensure seamless execution of group events and sleeping rooms

Technical Recruiter

05.2021 - 01.2023
  • Utilized LinkedIn Recruiter on a daily basis to source for technical candidates including a wide variety of skillsets
  • Implemented Boolean String practices daily to assist with sourcing and recruiting for Account Managers via LinkedIn and Dice
  • Analyzed client requirements and consultant skillsets to be reviewed by Client Account Managers
  • Conducted interviews with candidates utilizing the S.L.O.M.A.C (Technical Skills, Location, Opportunity, Money, Availability, and Close-ability) layout prior to the submission of the candidate to the Client
  • Promoted and presented the candidate to various Market Recruiters, Office Managers, and Account Managers in which are aligned to Technical Projects (Contract, Contract to hire, and Direct hire) offered by our clients
  • Organized and conducted meetings amongst field operation teams in order to receive insight about trending opportunities amongst our clients

Front Office Manager

Hilton Garden Inn Fort Myers Airport/FGCU
Ft. Myers, FL
07.2020 - 02.2021
  • Led staff trainings and maintained customer service standards by reinforcing national initiatives
  • Built and maintained schedule for 10 employees
  • Including callouts, shift swaps, and timecard adjustments
  • Responsible for upkeep of reservation system and cross-team communication
  • Maintained billing payment history for Airlines company(s) such as American Airlines, United Airlines, and Spirit Airlines
  • Responsible for inputting contract reservations based on the manifest that the companies submitted

Complex Sales Coordinator

Hilton Garden Inn Fort Myers Airport/FGCU
Ft. Myers, FL
10.2019 - 03.2020
  • Provided phone support for customers via phone and email
  • Successfully facilitated tours of sleeping rooms and meeting space for potential clients
  • Relayed all events and incoming groups for the month to the Front Office department
  • Reserved Group guestroom bookings for all market segments for both properties.

Front Desk Agent

Hilton Garden Inn Fort Myers Airport/FGCU
Ft. Myers, FL
01.2017 - 10.2019
  • Successfully checked in guests while providing exceptional customer service
  • Awarded employee of the month in November and December 2017
  • Increased guest satisfaction surveys by .3%
  • Curated a guest relationship with frequent returning guests

Education

Bachelors - Resort and Hospitality Management

Florida Gulf Coast University
Fort Myers, Florida
08.2019

Skills

  • Communication Skills
  • Critical Thinking
  • Teamwork Skills
  • Collaboration
  • Negotiating
  • Decision Making
  • Administration skills
  • Proficient in Microsoft Office
  • Proficient in Quickbooks
  • Proficient in Social Media
  • Proficient in Intuit
  • CPR (trained and certified)
  • Experienced in Customer service
  • Experienced in Budgeting
  • Experienced in Sales
  • Experienced in Project Management
  • Experienced in Advertising
  • Experienced in Teamwork
  • Experienced in Leadership
  • Experienced in Mentorship

Certification

  • Hotel Revenue Management, Cornell University, 06/24
  • Excel Essential Training, LinkedIn, 10/24

Timeline

Bahia Mar Fort Lauderdale Beach – A DoubleTree by Hilton
02.2023 - Current

Technical Recruiter

05.2021 - 01.2023

Front Office Manager

Hilton Garden Inn Fort Myers Airport/FGCU
07.2020 - 02.2021

Complex Sales Coordinator

Hilton Garden Inn Fort Myers Airport/FGCU
10.2019 - 03.2020

Front Desk Agent

Hilton Garden Inn Fort Myers Airport/FGCU
01.2017 - 10.2019

Bachelors - Resort and Hospitality Management

Florida Gulf Coast University

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Huston Hicks