Hutcheson Thervil

• Maintained a comprehensive understanding of product offerings and consistently assessed customer needs, resulting in exceeding sales targets by 20% in 2024.
• Resolved 70% of customer inquiries within 24 hours, exceeding the company's goal of maintaining a 90% resolution rate.
• • Established and implemented a systematic filing process for work order files, resulting in a reduction of 10% in delayed or missed deliveries.

• Updated and maintained customer accounts, resulting in a 15% increase in overall customer satisfaction rate.

Arise Solutions Inc. - Customer Service Representative,. - Remote 06/2020 - 12/2022

Answered incoming phone calls from customers regarding product availability or store locations. Greeted customers and provided friendly customer service.

Provided information on company policies, warranties, guarantees, financing options, and other related matters. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks. Remained calm and professional in stressful circumstances, and effectively diffused tense situations. Asked probing questions to determine service needs and accurately input information into electronic systems. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Presented existing and prospective customers with valuable service or product information to aid in decision-making. Provided excellent customer service to resolve customer complaints in a timely manner.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions, and comments for future reference.

Customer Service Representative, Colonybrand Inc. Remote

• Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their
  requests.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Increased customer traffic count by 60 and retail sales by [90]%.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
• Resolved customer complaints promptly and professionally.
• Answered customer inquiries over the phone and via email.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Built sustainable relationships of trust through open communication with customers

Customer Service Representative / Alorica - Remote

• Answered incoming phone calls from customers regarding product availability or store locations.
• Greeted customers and provided friendly customer service.
• Provided information on company policies, warranties, guarantees, financing options and other related matters.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
  
• Provided outstanding service to new and long-standing customers by attending closely to concerns and
  developing solutions.
  
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative / Remote

• Handled escalated customer service issues professionally and efficiently.
• Demonstrated excellent listening skills while interacting with customers via telephone or email.
• Reviewed daily performance metrics such as average wait time, number of calls answered.
• Participated in team meetings to discuss strategies for improving customer service experience.
• Monitored competitor activities by attending trade shows, conferences, industry events.
• Assessed customer feedback surveys and made adjustments accordingly.
• Provided technical support when needed regarding product installation, usage, troubleshooting.
• Responded promptly to emails sent by customers seeking support or assistance.
• Answered incoming calls from customers, providing prompt and accurate information.
• Made outbound sales calls to potential customers to promote products and services.
• Provided product recommendations based on customer needs