. Appropriately and Skillfully manage wide-range of office and sales support tasks
. Respond to customer inquiries in person and over the phone; liaise with cross-functional teams in support of customer needs
. Manage calendars for one manager and three departmental advisers, including meetings / appointments and travel arrangements.
Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary
. Provided information to students about the medical programs offered by Valencia College Health Science Department.
Operated office equipment such as photocopiers, scanners, fax machine, voicemail.
. Directed students to correct department and advisers with issues related to student admissions, deadlines, re-enrollment, course fees, and program requirements.
customer service staff
PUBLIX SUPERMARKET
01.2016 - Current
. 6 + years experience in customer service support and technical support.
. handles both outgoing and incoming customer calls regarding inquiries about products on hand.
. Consults with customers daily while promptly evaluating their concerns and strategically determining appropriate options to resolve each issue.
. 6+ years experience with cash deposits, money receipts, closing and opening cash office, balancing register tills, direct loaning out and receiving of money.
. Proficient with Ordering, selling, reloading of lottery machines.
. Adequately train new Publix Cashiers to responsibly preform job as Cashier.
. Proficient with POS system, Microsoft word, excel, outlook, share point.
. Great team leader and excellent independent worker.