Huy Nguyen
Anton Chico,Il
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Productive Data Entry Operator adept in managing diverse databases and ensuring continuous accuracy.
Overview
8
8
years of professional experience
Work History
Nail Receptionist
Morgan Park Nails
Chicago
05.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Used Microsoft Word and other software tools to create documents and other communications
Accountant Manager
Morgan Park Nail
Chicago, IL
05.2020 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Confirmed financial status by monitoring revenue and expenses.
Waiter
Nhà Hàng Vietnam Restaurant
Chicago, IL
06.2017 - 12.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
On Pace to Get Google Data Certificate
Google
- Completed data entry tasks with accuracy and efficiency.
- Worked with customers to understand needs and provide excellent service
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained energy and enthusiasm in fast-paced environment
Education
Bachelor of Arts - Economics
University of Illinois At Chicago
Chicago, IL05.2023
Skills
- Customer Complaint Resolution
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Call Answering and Routing
- Computer Proficiency
- Appointment Confirmation
- Appointment Booking
- Making Appointments
Languages
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
English
Native or Bilingual
Timeline
Nail Receptionist
Morgan Park Nails
05.2020 - Current
Accountant Manager
Morgan Park Nail
05.2020 - Current
Waiter
Nhà Hàng Vietnam Restaurant
06.2017 - 12.2019
On Pace to Get Google Data Certificate
Google
Bachelor of Arts - Economics
University of Illinois At Chicago
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