Huy Nguyen
Kent,WA
Summary
Motivated Cybersecurity student with hands-on experience in network configuration, access control, and vulnerability identification. Knowledgeable in Active Directory, Microsoft Azure, and Linux command-line operations. Provided technical support in customer-facing roles, enhancing user experience. Pursuing an IT or Cybersecurity internship to apply technical skills and gain practical security experience.
Overview
2
2
years of professional experience
Work History
IT Student Helpdesk Assistant
Green River College
Auburn, Washington
01.2021 - 01.2023
- Assisted 400 students with system access and troubleshooting, enhancing their technical experience
- Provided technical support to students by diagnosing and resolving a variety of IT-related issues
- Applied problem-solving skills to resolve user issues efficiently
- Provided customer-focused support by following IT support procedures, ensuring timely resolution of issues
- Maintained professionalism while addressing technical requests, fostering a supportive helpdesk environment
- Worked closely with clients and stakeholders to interpret design briefs, present concepts, and iterate based on feedback.
Education
Bachelor of Science - Cyber Security/ Information Technology
Green River College
Auburn, WA03.2027
Skills
- User Account Management
- Active Directory
- Network Configuration
- Firewall Management
- Vulnerability Assessment
- Microsoft Azure
- Linux Command Line
- Technical support
- Customer service
- Problem solving
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
IT Student Helpdesk Assistant
Green River College
01.2021 - 01.2023
Bachelor of Science - Cyber Security/ Information Technology
Green River College