Huy Tran
Wheeling,IL
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Network Administrator
Hodgson Consulting & Solutions
5 2023 - 03.2024
- Assist HCS support team to Identify, maintain, troubleshoot and resolve server and workstation related problems for users of computing devices, end-user applications, smartphones and other technology related devices in alignment with SLA guidelines.
- Troubleshoot, configure, maintain and upgrade Fortinet Firewalls, Switches and Access Points and other Fortinet appliances or devices.
- Troubleshoot and maintain existing client network equipment including Fortinet, HPE Procurve, Aruba Wireless or Cisco Meraki and assist in the configuration and migration to Fortinet Technologies as approved by HCS and HCS Clients including upgrading existing solutions to the latest technologies
- Provide onsite and remote support to clients including all network solutions (Fortinet and HPE) and IT Systems that support HCS, clients and the HCS Datacenters including integration and configuration with Microsoft Windows, Hyper-V and VMware Operating Systems
- Troubleshoot, configure and maintain Fortinet firewall policies, administer VPN tunnels, IDS/IPS systems and ensure updated configuration to reduce security risk and protect client data
- Assist with the implementation and configuration of zero-trust network policies and security best practices across client systems, HCS and HCS Datacenter environments
- Assist in documentation, network diagrams, data flow diagrams and HCS standard documentation to support Help Center Team
Infrastructure Engineer
Claire's
01.2018 - 03.2023
- Maintaining and administering computer networks and related computing environments including systems software, applications software, APs, hardware, and configuration
- Maintaining of network firewalls and modifications based on business needs.
- Designed and deployed SD-WAN solution across 1600+ stores
- Replacing faulty network hardware components when required
- Optimizes the performance and availability of network and end-user infrastructures through application of best practices such as performance monitoring, capacity planning and trend analysis and recommends improved methodologies
- Perform vulnerability management, and regular penetration testing maintaining PCI & SOX compliance across the group
- Support the Core MPLS, Internet and DMZ's and deployed stores
- Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems
- Designing, configuring and testing networking software, computer hardware, and operating system software
- Coordinating computer network access and use
2nd Line Support Engineer
Claire's
04.2016 - 09.2018
- Provides support to internal and external team members/end users and acts as a subject matter expert within the business
- Working alongside with a level 3 team for any escalation issue and raising change control if the situation required
- Working with PM to ensure project deadlines are met and closing out project with appropriate documentation
- Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user system
- Providing general desktop support, project coordination, imaging/re-imaging
- PCs, laptops and Mac
- Creating and disabling AD account for any new hired and termination
- Configuration and support of mobile devices including IOS, Android & Windows
- Provide IT Training for any new team member/users with the best practice and
- IT guideline
IR Service Desk
ATS
01.2014 - 05.2015
- Providing end users support with the help of in house knowledge base
- Provide chat support with co-worker or and any end users using Sametime messenger
- Provided training for new employees with procedures and guideline on daily job basis
Education
Associate Degree of Computer Applied Science
ITT Technical Institute
Arlington Heights, ILBachelors Degree - Information Systems And Cybersecurity
ITT Technical Institute
Arlington Heights, IL 05.2001 -
Skills
Fortigate
Fortiauthenticator
Fortimanager
Fortiap
SD-WAN
Cisco Router and Switch
DNS
Subnet
DHCP
Vlan
Group Policy
Windows 7
Fortinet
Maas360 MDM
Wireshark
Packet Tracer
IPv4
IBM Notes
OSI Model
Certification
A+
Timeline
Infrastructure Engineer
Claire's
01.2018 - 03.2023
2nd Line Support Engineer
Claire's
04.2016 - 09.2018
IR Service Desk
ATS
01.2014 - 05.2015
Bachelors Degree - Information Systems And Cybersecurity
ITT Technical Institute
05.2001 -
Network Administrator
Hodgson Consulting & Solutions
5 2023 - 03.2024
Associate Degree of Computer Applied Science
ITT Technical Institute
A+
Network+
CCNA
NSE4
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