Huyen-Gwen Nguyen
South Jordan,UT
Summary
Highly skilled and certified Medical Laboratory Scientist (MLS) with over 20 years of experience in clinical laboratory operations. Proven expertise in advanced instrument implementation, quality control (QC) management, and regulatory compliance. Adept at troubleshooting complex technical issues, validating new assays, and assisting supervisors with personnel training and workflow optimization. Passionate about driving laboratory standardization and preparing for supervisory advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Laboratory Scientist| Clinical Coach
Intermountain HealthCare
Salt Lake City, UT
11.2022 - Current
- Manage external proficiency survey processes to ensure 100% acceptable results over eight consecutive cycles through thorough analysis and prompt corrective measures
- Lead validation, and implementation of new laboratory analyzers, ensuring adherence to regulatory compliance standards
- Establish QC lot-to-lot transitions, conduct MPE (Maximum Permissible Error) investigations, and perform thorough lookbacks procedures to ensure diagnostic accuracy
- Resolve complex technical and operational issues, ensuring minimal turnaround time and uninterrupted workflow operations, decreasing analyzer downtime by 30% through troubleshooting correctly and preventive maintenance scheduling
- Draft, review, and refine 30+ laboratory policies and SOPs to align with current clinical standards and accreditation requirements
- Facilitate hands-on training, competency assessment, and clinical coaching for current and new laboratory personnel (approximate 3-5 scientists/ month)
- Perform phlebotomy, specimen processing, and comprehensive clinical laboratory tests (hematology, chemistry, urinalysis, coagulation, serology, microbiology, immunology, and blood banking) across a 510-bed hospital core laboratory with average daily workload of ~1100 tests/day.
Lead Medical Laboratory Scientist
ARUP Laboratories
South Jordan, UT
11.2011 - 11.2022
- Directed the daily workflow and operations of a specific technical work sections, ensuring efficient and timely testing
- Managed inventory control operations, minimizing reagent waste (saved approximately $30,000 annually), and ensuring optimal stock levels for high-throughput laboratory testing
- Represented the hematology department in system-wide laboratory work groups, actively supporting standardization initiatives and best practices
- Assisted the supervisor with personnel duties, including event investigations, staff training, and annual competency assessments
- Collaborated with supervisors to identify staff performance issues, provided documentation, and assisted with corrective action and written counseling
- Executed advanced laboratory techniques and maintained strict analytical compliance with clinical laboratory operations protocols
Senior Medical Laboratory Technologist
University of Utah Healthcare Central Laboratory
West Valley, UT
05.2005 - 11.2022
- Performed high-complexity hematology, chemistry, serology, urinalysis, blood banking, microbiology testing, accurately assessing patient samples and operating complex laboratory analyzers.
- Interacted frequently with patient care providers, patients, and visitors, effectively communicating critical results and resolving inquiries
- Maintained over 20 detailed logs, closely inspected reagent labels, and operated monitoring systems per established protocols
- Resolved routine equipment malfunctions and escalated complex technical problems, maintaining strict adherence to laboratory safety and compliance guidelines
Education
Master of Education - Health And Wellness
American College of Education
Indianapolis, IN06-2026
Bachelor of Science - Medical Laboratory Science
University of Utah
Salt Lake, UT05-2005
Skills
- Laboratory Processes & Techniques: Hematology, Coagulation, Chemistry, Serology, Urinalysis, Microbiology, Blood Banking, and Phlebotomy
- Quality Management: Quality Control (QC),Proficiency Testing (PT), MPE Investigations
- Regulatory & Compliance: CAP, CLIA, Interface Validation, Policy/Procedure Development
- Operations & Instrumentation: Inventory Control, New Instrument Implementation, Workflow Standardization, Standard Operating Procedures
- System Standardization: Work Group Leadership, Cross-functional Communication, Process Improvement
- Analyzers: Roche COBAS 9000 series, Abbott Architect, Sysmex XN, Siemens Advia, Beckman Coulter DxU and Akray, Liason XL 3000, Phadia 100
- Laboratory Information Systems (LIS): Epic Beaker, Sunquest, Millennium, and Instrument Manager
Accomplishments
- Honored with the Living Our Values Everyday (L.O.V.E.) Award at Intermountain Healthcare (2026)
- Awarded as Employee of the Month at ARUP Laboratories (2020)
- Awarded as Employee of the Month at the University of Utah Health Care Central Lab (2010)
Certification
Medical Laboratory Scientist
American Society for Clinical Pathology (ASCP)
Issued Nov 2005
Timeline
Medical Laboratory Scientist| Clinical Coach
Intermountain HealthCare
11.2022 - Current
Lead Medical Laboratory Scientist
ARUP Laboratories
11.2011 - 11.2022
Senior Medical Laboratory Technologist
University of Utah Healthcare Central Laboratory
05.2005 - 11.2022
Master of Education - Health And Wellness
American College of Education
Bachelor of Science - Medical Laboratory Science
University of Utah