Huyen Nguyen
Orange,CA
Summary
Dynamic Employment Development Specialist with 26 years of experience at the California Employment Development Department, excelling in business management, database creation and management, hiring, training, and strategic writing. Proven ability in resource mobilization, staff management, and development, leading initiatives that enhanced operational efficiency. Recognized for impactful training facilitation and budget forecasting, driving successful outcomes across multiple projects.
Overview
31
31
years of professional experience
Work History
Employment Development Specialist II
Employment Development Department
Anaheim, CA
01.2007 - Current
- Eighteen years of experience at a higher management level in the role of an assistant to the Division Chief, managing and supporting six Unemployment Insurance Centers (UIC) operations with over one thousand employees. Experienced in:
- Database creation and management, workload evaluation and distribution, strategic writing for the mass hiring process, budgetary procurement for bilingual support, and managing thousands of employees' records.
- Reviewing and writing up process improvements to achieve efficiency.
- Leading and participating in many projects at the division and state-wide levels.
- Monitoring budget, spending, and fiscal charges to ensure fiscal responsibility.
- Engaging in public contacts, and handling customer complaints elevated to Division level.
- Creating hiring materials, reviewing, editing, and approving hiring processes for reporting offices.
- Creating training materials and providing training to managers and staff.
- Filming and editing visual arts, including banners, presentations, and documentaries.
- Using multiple computer software programs including Word, Excel, PowerPoint, Outlook, Teams, Sharepoint, Adobe Photoshop, and Adobe Premier (for film editing)
- Reviewing and approving employees' access to the systems.
- Writing reports and providing data related to business operations to higher-ranking bodies, including the Unemployment Insurance Branch, Deputy and Director Offices, and the Governor's Office, especially during the pandemic.
Employment Program Manager I
Employment Development Department
Buena Park, CA
12.2002 - 12.2006
- Four years of state service experience specializing in the Unemployment Insurance (UI) Program and System management. Worked in the capacity of a first-line manager and managed 14 to 50 employees. Managed personnel, attendance, payroll, administrative, and production workloads. Handled conflicts, disciplinaries, payrolls, staffing development, hiring, mentoring, training, team building, and process improvement.
Employment Program Representative
Employment Development Department
Buena Park, CA
03.1998 - 11.2002
- Four years of state service experience specializing in Unemployment Insurance (UI) production. Worked as a customer representative to conduct claim filing and informational services, as well as a mentor and a trainer.
Legal Secretary
Sean Le Law Office
Westminster, CA
07.1997 - 03.1998
- Scheduled, typed, filed, and received incoming calls; interviewed potential clients to obtain needed information before submitting the cases to the attorney.
- Contacted insurance companies to report losses and set up internal files and cases for clients. Monitored and followed up with the customers on their cases.
- Handled confidential information with discretion and integrity.
Market Research & Analysis Officer
ABN AMRO Bank
Hochiminh City - Vietnam
04.1994 - 05.1997
- Researched market, specialized in manufacturing industries and agricultural production in Southeast Asia region.
- Collected, categorized, and analyzed historical data to determine economic patterns, and forecast future markets.
- Examined corporate borrowers' financial reports, inspected their facilities, and compiled inspection reports.
- Analyzed and determined risks from failed loans, or proposed loan caps for new loans.
- Developed reports and strategies based on findings.
- Exchanged reports with the other international branches of ABN AMRO Bank.
- Provided training and presentations to customers about the Bank's services and programs.
Education
Incomplete Master Program - Banking And Finance
National University
La Jolla, CA01-2009
Bachelor of Science - Business Management
University of Phoenix
La Palma, CA10-2007
Four Year Certificate - Film And Art Performance
Movie School of Vietnam
Hochiminh City - Vietnam05-1991
Skills
- Adaptive learning
- Resource mobilization
- Policy analysis
- Impact assessment
- Research and analysis
- Data collection
- Monitoring and evaluation
- Partnership development
- Organizational development
- Training facilitation
- Capacity building
- Staff management
- Prospect research
- Proposal development
- Business development and planning
- Quality control
- Marketing
- Operations
- Budget forecasting
- Goals and performance
Timeline
Employment Development Specialist II
Employment Development Department
01.2007 - Current
Employment Program Manager I
Employment Development Department
12.2002 - 12.2006
Employment Program Representative
Employment Development Department
03.1998 - 11.2002
Legal Secretary
Sean Le Law Office
07.1997 - 03.1998
Market Research & Analysis Officer
ABN AMRO Bank
04.1994 - 05.1997
Incomplete Master Program - Banking And Finance
National University
Bachelor of Science - Business Management
University of Phoenix
Four Year Certificate - Film And Art Performance
Movie School of Vietnam
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