HUYEN NGUYEN
Suwanee,GA
Summary
Dynamic Account Manager with a proven track record at Kienlongbank, excelling in client relationship management and team collaboration. Recognized for enhancing client satisfaction through effective problem resolution and strategic account development. Skilled in organization and adept at leveraging technology to drive business growth and foster long-term partnerships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Giam Doc Khoi Nguon Von
T-Corp Asset Management Corporation Joint Stock Company
01.2021 - 01.2023
- Managing the group's capital resources in Hai Phong city
- Recruitment and training of human resources
- Promote business
Senior Customer Relationship Manager
Orient Commercial Joint Stock Bank (OCB)
08.2018 - 12.2020
- Fostered strong client relationships through effective communication and tailored support strategies.
- Developed and implemented customer retention programs, enhancing overall client satisfaction.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives.
- Led cross-functional teams to resolve complex customer issues, promoting a collaborative approach.
Account Manager
Kienlongbank
02.2008 - 08.2018
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Built relationships with customers and community to promote long term business growth.
Account Manager
NATECHCO
01.2006 - 02.2008
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies aligning with client objectives and company goals.
- Coordinated cross-functional teams to execute project deliverables efficiently.
- Analyzed customer feedback to identify improvement opportunities in service delivery.
Education
Master of Science -
National Economics University
Ha Noi, Viet NamSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Organization and time management
- Problem resolution
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
Certification
Chief accountant
Timeline
Giam Doc Khoi Nguon Von
T-Corp Asset Management Corporation Joint Stock Company
01.2021 - 01.2023
Senior Customer Relationship Manager
Orient Commercial Joint Stock Bank (OCB)
08.2018 - 12.2020
Account Manager
Kienlongbank
02.2008 - 08.2018
Account Manager
NATECHCO
01.2006 - 02.2008
Master of Science -
National Economics University
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