Summary
Overview
Work History
Education
Skills
Timeline
Generic

Huzefa Ezzi

San Antonio,TX

Summary

Dynamic Migration Specialist with a proven track record at TRUIST Bank, Umpqua Bank, Texas Capital bank, First Horizon bank, and more. Adept at resolving complex data migration issues and enhancing client relationships. Skilled in Treasury Management and BSA Compliance, I excel in delivering exceptional customer service while driving successful project outcomes. Committed to data-driven decision-making and fostering collaborative team environments.

Overview

9
9
years of professional experience

Work History

Treasury Migration Specialist (First Horizon Bank)

RWC Consulting Group
07.2024 - 12.2024
  • Facilitated change management by providing guidance and support to both internal teams and clients during migration projects.
  • Conducted comprehensive post-migration evaluations to identify areas of improvement for future projects.
  • Mentored junior team members on essential data migration skills and techniques, fostering a collaborative work environment that promoted professional growth.
  • Identified opportunities for automation within the migration lifecycle, leading to increased efficiency in project execution.
  • Managed approximately 30-40 calls daily to help with tracking and customer engagement.
  • ACH WIRE and transfer Template coordination.
  • ACH NACHA file set up and testing and Positive Pay File setup and testing
  • Handling white glove high profit and net worth clients with multiple one on one training sessions.
  • Guiding the clients through each steps of the migration process, starting with data gathering and confirming contacts to engaging relationship managers.

Treasury Client Support Technical Specialist.

Truist Financial
07.2021 - 07.2024
  • Performed technical support of systems and procedures within Treasury Solutions.
  • Handled over 20-30 incoming calls on an average day while providing excellent customer service.
  • Conducted client outreach and support for Migration and/or changes impacting client use of treasury Products
  • Diagnosing system issues and resolutions and escalating to team leadership
  • Keeping up to date on policies and procedure and assisting with needed support
  • Processing, organizing and assembling material for research and report generation.
  • Diagnosed and resolved user issues and provided training to clients when needed
  • Being adaptable to changing projects, duties and activities.
  • Working Experience with PEP+, Fiserve, ARP-SMS, Softphone, Q2, And various other platforms.
  • Inbound Technical, troubleshooting and transition support.
  • Assisted account executives with strengthening client relationships through targeted solutions. Processing Nacha Imports, ACH templates, wire transfers and other report generation needs.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Provide operational and quality assurance support for the implementation of Treasury Management
    products and services.
  • Act as Subject Matter Expert for Treasury products, services and systems
  • Communicate directly with clients or their designees regarding testing and any format changes needed,
    including ACH files (CSV and NACHA formats), Positive Pay issue files, etc.
  • Work closely with internal partners on implementation timelines and special requests.
  • Perform other duties as assigned.

Migration Specialist SME (ACH Nacha & PosPay)

Umpqua Bank/RWC
02.2023 - 04.2023
  • Researched and resolved complex issues discovered during migrations.
  • Created data mapping documentation for use in migration efforts.
  • Led data migration projects, data file analyses and platform validation. Handled approximately 30-50 mapping corrections on a daily basis.
  • Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects.
  • Offered troubleshooting assistance to junior personnel during File testing and Import jobs.
  • Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.

Onboarding and Implementation Specialist

Texas Capital Bank/RWC
09.2022 - 01.2023
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Implemented and average of 15-20 Treasury Management products and services requests for commercial clients
  • Perform quality assurance on Treasury Management implementations as required
  • Responsible for updating implementation and quality assurance procedures as needed
  • Work closely with internal partners on implementation timelines and special requests

Treasury Conversion Specialist (South State Bank)

Harland Clarke/Digital Staffing
04.2021 - 06.2021
  • Assisted clients with information and processes on Wire Transfers, ACH File uploads, Positive Pay, Lockbox services, Remote deposit Captures and many other Treasury systems.
  • Treasury management support handling Tech issues, software downloads/Upgrades and troubleshooting.
  • Developed and deepened client relationships to cement profitable partnerships.
  • Improved conversion rates by optimizing landing pages and user experience.
  • Provided ongoing support to clients as they navigated through the conversion funnel, ensuring a seamless experience from start to finish.
  • Handled over 40 -50 incoming and outgoing calls on a day while providing excellent customer service.

Lead Guest Advocate

Target
06.2019 - 06.2021
  • Training and Development of new hires
  • Increased sales and add-on purchases by 10% promoting specific item options to customers.
  • Learned and performed roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing transaction and creating brand loyalty

Branch Manager

Texas Car Title & Payday Loan Services, Inc.
03.2020 - 04.2021
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Maximized branch revenue by optimizing daily operations. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Training and development of new associates and Branch managers.
  • Boosted customer base 15% month to month, acquiring new customers and identifying needs to deliver relevant products.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Traveled and managed multiple branches in district while maintaining home branch profitability and increasing revenue at the host branches.

BSA Compliance Specialist/ Member Advocate

RBFCU
07.2016 - 07.2019
  • Follwing P&P regarding FinCen Reporting and regulartory needs.
  • Maintained detail log of all cases assigned to monitor process and completion
  • Provided support for branch and front line staff with OFAC, SARs and other compliance inquiries.
  • Triage of SARs, CTRs and performing tasks for Due Diligences and KYC.
  • Offering support and filing reports for possible MSBs, NBIs, Human Trafficking, Drug trafficking, Non economic or business purpose and many other compliance issues
  • Branch open and close procedures, with and without physical security officers.
  • Recruited and upgraded local business relationships by offering new and updated accounting and business enhancement products.
  • Conducted member outreach and offered new products and services.
  • Maintained relationships with big and small businesses by conducting wellness checks and personal account analysis.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Monitored and assessed compliance risks associated with operational processes and procedures.

Customer Service Manager

Wal-Mart
08.2016 - 02.2018
  • Delegated tasks to team members to optimize productivity.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Held each team member accountable for achieving brand and performance goals.
  • Successfully managed the activities of 20 plus team members in multiple locations.
  • Built and maintained effective relationships with peers and upper management. Addressed customer inquiries and resolved complaints.

Senior Loan Officer

RateGenius
09.2015 - 05.2016
  • Contacted customers by phone and email in response to inquiries. Promptly resolved all customer requests, questions and complaints. - Built relationships with customers and the community to establish long-term business growth.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Successfully closed an average of 40+ loans per month.
  • Educated customers on the variety of loan products and available credit options.
  • Prepared, completed and processed customer account forms and database changes.
  • Performed daily maintenance of loan applicant database.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.

Education

Business Administration And Management

San Antonio College
San Antonio, TX

High School Diploma - Sciences

Douglas MacArthur High School
San Antonio, TX
2006

Skills

  • Team collaboration abilities
  • Strong capability in balancing various responsibilities
  • Strong verbal and written communication skills
  • Regulatory compliance expertise
  • Consistent sales achievements
  • Proficient in customer relations
  • Financial analysis and reporting
  • Training & Development
  • Treasury Management
  • Expertise in banking solutions sales
  • Relationship management
  • Familiarity with financial compliance standards
  • PEP system management skills
  • Proficient in treasury management implementations
  • Documentation abilities
  • Effective phone interaction skills
  • POS PAY File MAPPING
  • NACHA File MAPPING
  • BottomLine Technologies
  • Salesforce administration

Timeline

Treasury Migration Specialist (First Horizon Bank)

RWC Consulting Group
07.2024 - 12.2024

Migration Specialist SME (ACH Nacha & PosPay)

Umpqua Bank/RWC
02.2023 - 04.2023

Onboarding and Implementation Specialist

Texas Capital Bank/RWC
09.2022 - 01.2023

Treasury Client Support Technical Specialist.

Truist Financial
07.2021 - 07.2024

Treasury Conversion Specialist (South State Bank)

Harland Clarke/Digital Staffing
04.2021 - 06.2021

Branch Manager

Texas Car Title & Payday Loan Services, Inc.
03.2020 - 04.2021

Lead Guest Advocate

Target
06.2019 - 06.2021

Customer Service Manager

Wal-Mart
08.2016 - 02.2018

BSA Compliance Specialist/ Member Advocate

RBFCU
07.2016 - 07.2019

Senior Loan Officer

RateGenius
09.2015 - 05.2016

High School Diploma - Sciences

Douglas MacArthur High School

Business Administration And Management

San Antonio College

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Huzefa Ezzi