Hemanth Vajje

• Spearheading the centralization and modernization of the Employee Center Portal, leading the overhaul of user experience (UX) design, accessibility, and automation enhancements to align with ServiceNow best practices. Working closely with UI/UX designers, technical architects, and business analysts, ensuring the platform meets business requirements while optimizing usability and functionality.
• Managing multiple concurrent IT initiatives, overseeing end-to-end project lifecycle management from initiation, planning, execution, monitoring, and closure, ensuring adherence to project governance frameworks such as PMBOK, Agile (Scrum/Kanban), and ITIL. Implementing best practices for project risk assessment, scope control, and issue resolution to mitigate project risks and ensure successful outcomes.
• Developing and maintaining detailed project schedules, milestones, and roadmaps, leveraging JIRA, Microsoft Project, and ServiceNow PPM to track and communicate project progress. Ensuring deliverables are met within agreed timelines, budgets, and resource constraints while proactively identifying and addressing bottlenecks.
• Driving stakeholder engagement, conducting governance reviews, and coordinating cross-functional collaboration, working with C-suite executives, IT leadership, business process owners, and technical teams. Leading weekly governance meetings to provide updates, align business expectations, and ensure strategic alignment with enterprise objectives.
• Overseeing procurement processes for vendor products and implementation services, working closely with procurement teams, vendor partners, and IT finance teams to evaluate RFPs, negotiate contracts, and ensure cost-effective and value-driven vendor solutions. Coordinating with external partners for third-party integrations, software licensing, and managed services implementation.
• Leading the automation of key IT processes within ServiceNow, including Active Directory (AD), LDAP, and Office 365 automation workflows, ensuring efficient user provisioning, role-based access control (RBAC), and security policy compliance. Implementing self-service functionalities, reducing IT dependency, and enhancing operational efficiency through ServiceNow Orchestration, Workflow Editor, and Integration Hub.
• Implementing risk management, issue tracking, and change control mechanisms, establishing structured risk assessment matrices and impact analysis reports. Creating escalation pathways for critical roadblocks and ensuring corrective actions are executed efficiently. Managing change request processes to ensure smooth transition and adherence to governance protocols.
• Facilitating business requirement gathering sessions, working with business analysts, solution architects, and IT engineers to define and document system enhancements, integrations, and process improvements. Conducting workshops, stakeholder interviews, and usability studies to refine project scope and align system design with business needs.
• Ensuring strong scope control and risk mitigation strategies, enforcing minimum viable product (MVP) principles to prioritize high-impact deliverables while allowing room for iterative enhancements based on user feedback and evolving business needs. Implementing Agile sprint planning and backlog prioritization to efficiently manage feature development cycles.
• Developing comprehensive status reports, dashboards, and governance documentation, leveraging Power BI, Tableau, and ServiceNow Reporting to provide real-time project insights. Delivering weekly executive summaries, outlining progress updates, risks, dependencies, and strategic recommendations to ensure transparency and stakeholder alignment.
• Driving continuous process improvement initiatives, conducting retrospective analyses and process audits to identify inefficiencies and optimize workflows. Leading automation initiatives for ticketing, approvals, and request fulfillment, reducing manual effort, and increasing productivity across the IT service management (ITSM) landscape.

• Overseeing end-to-end planning and execution of projects within the Technology Innovation and Talent & Workforce groups at Mi2.
• Driving cross-functional collaboration to ensure the timely and quality delivery of projects aligned with Mi2's strategic objectives in metal innovation.
• Employing Agile, Scrum, and Lean methodologies to coach and guide project teams through the software development life cycle and other innovation processes.
• Fostering relationships and clear communication between various stakeholders, including internal teams, external partners, and educational institutions.
• Creating and maintaining a detailed project scope, schedule, and budget while effectively managing associated risks and resource deployments.
• Leading the integration and adaptation of technology solutions to improve operational efficiency and address workforce development needs within the metal industry.
• Spearheading initiatives to bridge the gap between industry requirements and educational curricula, enhancing skill development and recruitment pipelines.
• Developing and implementing systems and best practices for improved project coordination, tracking, and reporting.
• Facilitating the design and transition of service processes that are critical to project management and organizational operations, including asset management and problem resolution.
• Cultivating a culture of continuous improvement by identifying and implementing process enhancements and technological advancements.
• Advocating for and acting as a champion of Agile and leadership principles within Mi2, contributing to the growth of a learning community.
• Assisting the COO with operational enhancement and fiscal management, ensuring alignment with Mi2's goals and constraints.
• Leveraging project management tools to clearly define project deliverables, measure progress, and communicate potential impacts.
• Collaborating with subject matter experts to develop and manage mentoring programs aimed at enriching the learning experience for Mi2's stakeholders.
• Contributing to the formulation of educational outreach programs to promote technology and innovation in the metal industry.
• Successfully implemented Salesforce CRM, customizing the platform to meet Mi2's specific business needs and improve overall operational efficiency.
• Acting as the primary administrator for Salesforce CRM, managing user roles, permissions, and data integrity, ensuring seamless adoption and utilization across the organization.
• Proactively identifying project barriers and implementing creative solutions to remove obstacles that may impede project success.
• Assisting in the creation of comprehensive documentation, including process flows, procedures, and business requirements, for both internal use and external collaboration.
• Facilitating cross-functional collaboration among technical teams, ensuring the successful deployment of IT solutions that support state educational initiatives.
• Monitoring and documenting project risks, employing mitigation strategies to maintain alignment with project objectives and timelines in a highly regulated environment.

• Led the successful implementation of a large-scale cloud migration project, coordinating with cross-functional teams to ensure a seamless transition from on-premises infrastructure to cloud-based solutions, including Cognos reporting and analytics platform.
• Oversaw the end-to-end software development lifecycle (SDLC) for multiple projects, including requirement gathering, design, development, testing, and deployment of Cognos-based solutions, ensuring adherence to project timelines and quality standards.
• Utilized MicroStrategy and Cognos to extract, transform, and load data, creating insightful reports, dashboards, and data visualizations for business stakeholders.
• Expert in SQL commands and scripts to retrieve, manipulate, and analyze data from various databases and data sources within the environment.
• Managed vendor relationships, including selection, contract negotiation, and ongoing performance monitoring ensuring timely delivery and cost-effective resource allocation.
• Developed and maintained project plans, including work breakdown structures, resource allocation, and project schedules for Cognos projects, using project management software, resulting in improved project visibility and timely task completion.
• Collaborated closely with business stakeholders to gather project requirements, define scope, and translate business needs into technical specifications for Cognos solutions, ensuring alignment between technical solutions and business objectives.
• Conducted risk assessments and implemented mitigation strategies to proactively address potential project risks and issues, minimizing their impact on project timelines and deliverables.
• Led Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives, specifically tailored for Cognos projects, fostering a collaborative and iterative development environment and driving continuous improvement.
• Monitored and controlled project budgets specific to Cognos implementations, tracking project expenses, and managing financial resources for Cognos-related activities, ensuring adherence to financial constraints and maximizing cost-efficiency.
• Facilitated effective communication and collaboration among project teams, stakeholders, and senior management for Cognos projects, providing regular project updates, conducting status meetings, and managing expectations within the context of Cognos implementations.
• Implemented project governance processes specific to Cognos projects, including change management, issue tracking, and decision- making frameworks, ensuring efficient project progress tracking and effective project control.

• Performed end-to-end planning of multiple projects, leading and negotiating scope, schedule, budget, risks, deployments and communications for programs and initiatives.
• Coached multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and working cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems.
• Improved the relationship between the Incident, Problem and Change processes by developing and implementing a configuration management system aimed at reducing downtime associated with incidents and changes while ensuring communications to key stakeholders during outages.
• Expert on Service Design, Transition and Operations Processes, such as Service Catalog Management, Request Fulfillment, Change Management, Knowledge Management, Incident Management, Asset Management, Problem Management and high-level knowledge on Service Strategy and Functions Processes.
• Fecund experience on implementing on ITSM, SAM, PPM, Discovery, Event Management modules of ServiceNow.
• Created the Process Flows, Procedures and Business Requirements for Business and Automation team in Visio.
• As a change agent, discovered opportunities for process, technology, product and organizational improvements, pilots on a small scale, shared learnings with peers and managers, socialized change and negotiated improvements on a larger scale.
• Implementing checklists, templates and systems to improve coordination across multiple projects.
• Helped customers, product owners, and product managers to maximize ROI and meet company objectives.
• Proactively identified and anticipated barriers.
• Assertively and creatively removed obstacles that slow down or prevent programs from delivering against project objectives.
• Took part in initiatives to create and grow the learning community, and acted as an Agile and Leadership Champion within the organization, shaped Agile practices within their respective function.
• Assisted Sr. Director in budget development and management of the project.
• Budgeted for area of responsibility to within defined target.
• Leveraged project management processes and tools to define and execute projects.
• Identified program obstacles and communicated possible impacts to team.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

• Developed excellent client relationships by understanding the clients' business.
• Guidance through implementation of appropriate ServiceNow capabilities for the fullest benefit of the clients.
• Defined clear requirements based on client's desired business outcomes.
• Drove significant improvement in Service Desk metrics to ensure that SLA targets were met or exceeded.
• Assigned as project lead for incident and problem management track of the Remedy to ServiceNow transition.
• Managed ServiceNow Configuration Items (CI) from third party applications
• Managed Implementation of Automated Test Framework (ATF) Customer Service Management (CSM) end to end from POC to deployment.
• Collaborated with sales, delivery and service teams to manage seamless client experiences.
• Managed and prioritized the backlog in conjunction with the customer.
• Collaborated with the client and the technical team members including architects, designers, developers and testers.
• Communicated plans, priorities and status to the client and the technical team members.
• Managed the overall progress of a project and the allocation of resources so that the engagements are completed on schedule and stay within budget as per the Statements of Work.
• Shared Knowledge and best practices with clients and continually learning and staying abreast of industry trends.
• Worked with the Project Management Office to standardize the processes across V-Soft Digital and to implement best practices.
• Worked with the Sales team to develop Proposals, Statements of work and Change requests.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.

• Collaboratively worked in a distributed team environment.
• Initiated the projects by evaluating business requirements and identifying required assets and resources.
• Determined dependencies and estimated timelines.
• Planned the release of project deliverables and release life cycle.
• Assessed risks and adopted measures that will help minimize them.
• Defined overall workflow and adopted the best framework for the project.
• Worked closely with stakeholders to manage project milestones and deliverables, ensuring that each release met business objectives and regulatory requirements.
• Formulated Project plans by establishing project scope, objectives, specifications and quality benchmarks.
• Coordinated the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
• Established smooth communication channels and protocols between the teams.
• Allocated the resources at optimum cost efficiency and maintained the quality standards as well.
• Provided necessary documentation such as Kick off documents, Change Requests, Closure documents, etc.
• Scheduled the release readiness reviews before deployment and milestone reviews after each release.
• Lead the Go-Live activities to deploy the software successfully.
• Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
• Set release management lifecycles according to internal business goals and ongoing development realities.
• Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.

• Developed business cases by understanding business need, solution scope, stakeholder concerns, estimated time and cost, and overall ROI.
• Conducted Stakeholder analysis to understand different attitudes, perspectives, levels of interest and motivations to the project.
• Gathered business requirements and converted them into technical specifications to set the context for both the stakeholder and the development team.
• Developed Use cases and User stories to apply to the project deliverables.
• Identified Functional and Non-Functional requirements to ensure the project scope is aligned to meet the business purpose.
• Aided the stakeholders in User Acceptance Testing to make sure the end product delivered satisfies their requirements and also works in the environment it is designed for.
• Developed user manuals for the stakeholders to use for post production clarifications.
• Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Collaborated with stakeholders and technical teams to ensure that application deployments and data systems met the required standards and project objectives.
• Generated business intelligence reports to inform strategic decision-making.
• Analyzed data to identify root causes of problems and recommend corrective actions.

• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Kept corporate and client information confidential, adhering to data safety measures. Analyzed project performance data to identify areas of improvement.
• Coordinated communication between departments for educational IT projects, ensuring all stakeholders were informed of project developments and timelines.
• Tracked project activities and deliverables, ensuring they met quality and compliance standards required for state educational initiatives.

• Performed work according to project schedules and established quality standards.
• Completed multiple tasks simultaneously to optimize project completion.
• Handled administrative duties, filing, and errands. Worked with senior leadership to complete complex projects on time and under-budget.
• Monitored and reported on project risks and proposed solutions.
• Conducted research to assist with routine tasks and special projects.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays. Sourced, vetted and managed vendors needed to accomplish project goals.