Havyn Sullivan
Odessa,TX
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Effective at working in fast-paced environments to restock and complete tasks in an efficient, timely way. Enthusiastic employee willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
9
9
years of professional experience
Work History
Stocker
Family Dollar Distribution Center
08.2023 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept work areas neat, clean and free from debris.
Team Leader
Tractor Supply Company
12.2018 - 08.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and high standards to friendly service by setting a personal example.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Server
Big Daddys Bar & Grill
12.2018 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
International House Of Pancakes, IHOP
06.2015 - 08.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Tutor
Ector County Independent School District
08.2017 - 12.2017
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
No Degree - Science Education
The University of Texas of The Permian Basin
Odessa, TX06.2018
High School Diploma -
Permian High School
Odessa, TX06.2016
Skills
- Security Monitoring
- Equipment Operation
- Loss Prevention
- Display Assembly
- Planogram Execution
- Willing to Learn
- Forklift Operation
- Heavy Lifting
- Supply Restocking
- Hospitality Service Expertise
- Organizational Skills
- Multitasking Abilities
- Team Leadership
- Team Player
Timeline
Stocker
Family Dollar Distribution Center
08.2023 - Current
Team Leader
Tractor Supply Company
12.2018 - 08.2023
Server
Big Daddys Bar & Grill
12.2018 - 01.2022
Tutor
Ector County Independent School District
08.2017 - 12.2017
Server
International House Of Pancakes, IHOP
06.2015 - 08.2018
No Degree - Science Education
The University of Texas of The Permian Basin
High School Diploma -
Permian High School
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