Hwaran Kim
Holly Springs,NC
Summary
Proven leader in hospitality, adept at group booking coordination and delivering exceptional customer service, showcased during my tenure at Sushi Mon, Lucky 32, and Kung Fu Tea. Excelled in mentoring teams and enhancing guest experiences through innovative thinking and problem-solving. Achieved significant improvements in service efficiency and customer satisfaction, leveraging both interpersonal skills and precise invoice calculation.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Sushi Mon
Raleigh, NC
08.2024 - Current
- Cataloged guests' dining preferences.
- Verified the accuracy of orders before delivering them to customers.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Supported servers by delivering meals and bottle service, enhancing overall guest experience.
Restaurant Hostess
Lucky 32 Southern Kitchen
Cary, NC
05.2024 - 07.2025
- Utilized computer-based and mobile software to keep track of seated guests and open seats.
- Supervised dining activities to guarantee exceptional customer service.
- Ensured timely seating by keeping track of server availability and table status.
- Took reservations from patrons by phone or online.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Barista Shift Supervisor
Kung Fu Tea
Cary, NC
05.2022 - 05.2024
- Mentored new hires with diverse backgrounds to integrate them smoothly into the team.
- Led shifts and managed business inquiries to ensure smooth operations.
- Prepared boba and brewed tea to maintain high-quality beverage standards.
- Directed financial operations, ensuring precision in cash handling and daily reconciliation.
- Communicated with customers to provide detailed knowledge of menu and product options.
Education
Bachelor of Science - Business Administration
North Carolina State University
Raleigh, NC05-2027
Skills
- Group Booking Coordination
- Invoice Calculation
- Problem-solving
- Approachable Attitude
- Customer service
- Innovative thinking
Affiliations
KPack Member
08/2024 - Present
- Past covers: Easy (Le Serrafim), Smart (Le Serrafim), Magnetic (Illit), Meow (MEOVV), How Sweet (New Jeans), Woke Up (XG).
- KPack Showcase - January 2025.
Fusion Dance Crew Member - NCSU
01/2024 - Present
- Requirements for being a Fusion member are creating an inviting atmosphere in the DMV dance community.
- Kpack Showcase - January 2025.
- Prelude Competition - November 2024.
- UNC Moonlight Showcase - April 2024.
- Fusion Showcase - March 2024.
- Coalescence Showcase - 2024-2025.
Youth Praise Band Leader
01/2024 - 05/2024
- Analyze music theory & application to beginner/intermediate experienced instrument players.
- Format, organize, and annotate PDF & song files.
- Responsible for communication between members, pastors, and staff of FKBC.
- Organized & led community events (Youth Praise Night 2024).
Media Team Co-Leader for Sound & Video Operations
12/2020 - 05/2023
- Serviced Live Streaming.
- Managed Editing Software.
- In-person audio & visual management.
- Introducing new workers to training.
Languages
English
Native/ Bilingual
Korean
Professional
Accomplishments
NCSU Dean's List
- Spring 2024
References
References available upon request.
Timeline
Restaurant Hostess
Sushi Mon
08.2024 - Current
Restaurant Hostess
Lucky 32 Southern Kitchen
05.2024 - 07.2025
Barista Shift Supervisor
Kung Fu Tea
05.2022 - 05.2024
Bachelor of Science - Business Administration
North Carolina State University
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