Summary
Overview
Work History
Education
Skills
Languages
Interests
Activities
Timeline
Generic

Hy Le

San Jose,CA

Summary

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.

Overview

4
4
years of professional experience

Work History

Front of House Employee

Panda Express Restaurant
01.2022 - 02.2023
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.

Front of House Employee

Rong Bien
01.2025 - Current
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Startup Founder

ChoiceEvac
04.2025 - Current
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Drove product development from concept to launch, ensuring alignment with customer needs.
  • Implemented effective marketing campaigns to increase brand recognition and attract new customers.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

Education

Bachelor of Science -

San Jose State University
San Jose, CA
05.2028

GED -

Evergreen Valley College
San Jose, CA
05-2025

Skills

  • Programming: Java, Python, HTML/CSS
  • Technical/Programmatic: Data Structures and Algorithms
  • Platforms: Windows
  • Languages: English, Vietnamese
  • Hobbies: Bodybuilding, Video Games
  • Strong work ethic
  • Customer service
  • Team player attitude
  • Problem-solving
  • Team collaboration
  • Attention to detail
  • Foreign language skills

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Gym Workouts
  • Learning new cooking techniques and expanding my culinary skills

Activities

Computer Science Club Member San Jose, CA September 2024 - May 2025

Timeline

Startup Founder

ChoiceEvac
04.2025 - Current

Front of House Employee

Rong Bien
01.2025 - Current

Front of House Employee

Panda Express Restaurant
01.2022 - 02.2023

Bachelor of Science -

San Jose State University

GED -

Evergreen Valley College

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Hy Le