Hy Nguyen
Software Engineering
Marysville,Ohio
Summary
Complex problem-solver with analytical and driven mindset. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software engineering position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Support Engineer
Eco Nails Spa
Powell , Ohio
2021.01 - Current
- Used remote diagnostic tools to identify sources of certain customer issues.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Designed database solutions to meet customer requirements.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with clients to define solution requirements.
- Analyzed data to coordinate installation of new systems or modification of existing systems.
- Analyzed proposed technical solutions based on customer requirements.
Education
Bachelor of Arts - Computer And Information Sciences
Ohio State University
Columbus, OH 2018.08 - 2022.08
Skills
Project planning
undefinedCertification
Certified Information Technology, Ohio Hi-Point Career Center
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Support Engineer
Eco Nails Spa
2021.01 - Current
Bachelor of Arts - Computer And Information Sciences
Ohio State University
2018.08 - 2022.08
Certified Information Technology, Ohio Hi-Point Career Center
2018-01
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