Summary

Overview

Work History

Education

Skills

Certification

Work Availability

Quote

Timeline

Hy Nguyen

Software Engineering

Marysville,Ohio

Summary

Complex problem-solver with analytical and driven mindset. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software engineering position. Ready to help team achieve company goals.

Overview

2

2

years of professional experience

4

4

years of post-secondary education

1

1

Certification

Work History

Customer Support Engineer

Eco Nails Spa

Powell, Ohio

01.2021 - Current

Used remote diagnostic tools to identify sources of certain customer issues.
Established empathy with customers through insight into business drivers and expectations to offer personalized service.
Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
Designed database solutions to meet customer requirements.
Supported efficient use of available computer terminals and network access by coordinating schedules.
Installed, modified and repaired software and hardware to resolve technical issues.
Handled computer system troubleshooting and provided technical support to entire team for computer operations.
Provided basic end-user troubleshooting and desktop support.
Collaborated with clients to define solution requirements.
Analyzed data to coordinate installation of new systems or modification of existing systems.
Analyzed proposed technical solutions based on customer requirements.

Education

Bachelor of Arts - Computer And Information Sciences

Ohio State University

Columbus, OH

08.2018 - 08.2022

Skills

Project planning

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Certification

Certified Information Technology, Ohio Hi-Point Career Center

Work Availability

monday

tuesday

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thursday

friday

saturday

sunday

morning

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evening

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Quote

The way to get started is to quit talking and begin doing.

Walt Disney

Timeline

Customer Support Engineer

Eco Nails Spa

01.2021 - Current

Bachelor of Arts - Computer And Information Sciences

Ohio State University

08.2018 - 08.2022

Certified Information Technology, Ohio Hi-Point Career Center

01-2018