Hyacinth Fairclough
Customer Service Representative
Davenport
Summary
Motivated professional with experience in customer service, claims resolution, and case management. Skilled in investigating, analyzing, and resolving issues while ensuring compliance with company policies. Adaptable and detail-oriented, with a strong commitment to providing excellent service.
Overview
17
17
years of professional experience
Work History
Employment Security I
Florida Commerce
04.2024 - Current
- Promoted job placement services to career seekers using Employ Florida and local resources.
- Coordinated successful job matches, increasing customer satisfaction and placement rates.
Customer Service Analyst II
Department of Highway Safety & Motor Vehicles
10.2022 - 03.2023
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
Revenue Specialist II
Florida Department of Revenue
10.2021 - 01.2022
- Conducted research and interviews for child support case investigations, ensuring data accuracy.
- Maintained detailed case documentation and supported enforcement of legal obligations.
Self-Sufficiency Specialist I
Department of Children and Family Services
06.2021 - 10.2021
- Managed caseloads for public assistance programs (Food Stamps, Medicaid, Cash Assistance).
- Verified eligibility and processed cases accurately, meeting strict compliance standards.
Lead Sales Consultant
Travelex Currency Exchange
10.2008 - 08.2020
- Trained new associates, improving team performance and service delivery.
- Managed secure financial transactions and resolved customer inquiries efficiently.
Education
Bachelor of Science - Business Administration And Management
Polk State College
Winter Haven, FL 05.2001 -
Skills
Claims Investigation & Resolution
Customer Service & Relationship Management
Problem-Solving & Information Gathering
Attention to Detail & Documentation
Report Preparation & Compliance
Timeline
Employment Security I
Florida Commerce
04.2024 - Current
Customer Service Analyst II
Department of Highway Safety & Motor Vehicles
10.2022 - 03.2023
Revenue Specialist II
Florida Department of Revenue
10.2021 - 01.2022
Self-Sufficiency Specialist I
Department of Children and Family Services
06.2021 - 10.2021
Lead Sales Consultant
Travelex Currency Exchange
10.2008 - 08.2020
Bachelor of Science - Business Administration And Management
Polk State College
05.2001 -