Hyacinth Isaac-Gueye

• Co-led the Adult and Family Residential Division, overseeing program development, implementation, and evaluation
• Co-led the management of a $60 million budget with four hundred staff
• Direct supervision of Senior Directors, Directors and Director of Data Management and Quality Improvement
• Provides leadership and direction to staff and develops talent
• Provide vision and execution to develop specialized services that meet the needs of clients in a shifting healthcare and residential environment, recognizing the necessity of integrating clinical standards into service design and delivery
• Assisted programs in implementing evidence-based models of care to achieve defined, meaningful outcomes
• Ensured clinical excellence and adherence to best practices across multiple residential programs
• Collaborated with the Chief of Psychiatry and Chief Medical Officer to set up hospitalization policies and protocols for psychiatric crises
• Accountable for the overall quality of care for relevant agency programs, ensuring high clinical standards (as shown by identifiable metrics, audit results, independent program reviews, positive client outcomes and dwindling numbers of adverse events)
• Initiated protocols to address client use of aggression
• Created the roadmap for a tobacco-free living environment
• Considers race, class, culture, religion, sexual orientation and an anti-oppression approach in service design, service delivery and program operations.

Directed residential services for adults and families in Brooklyn, managing a diverse portfolio of housing programs

• Implemented evidence-based practices and innovative approaches to improve client outcomes
• Supervised a large multidisciplinary team, fostering professional development and collaboration
• Oversaw the implementation and monitoring of annual utilization review and quality management
• Designed and implemented the division-wide supervisors' academy to help 40 managers and mid-level supervisors learn skills of supervision and staff evaluation
• Identified areas for improvement and implemented recommended enhancements to ensure optimum efficiency and effectiveness
• For the areas of service responsibility, functions as a principal representative of the agency to the community, government, coalitions, trade associations and funders in conjunction with other senior leadership of the agency.

• Multiple sites with 250 beds, ensuring compliance with regulatory standards
• Developed and implemented strategic plans to enhance program effectiveness and sustainability
• Managed budgets, grants, and funding proposals to support program growth and stability.

• Directed a single site Congregate Residence/Single Room Occupancy (CR/SRO) program, providing housing and supportive services to adults with mental health issues
• Developed and maintained community partnerships to enhance service delivery and client support
• Supervised staff, ensuring high-quality care and adherence to organizational policies.