Summary
Overview
Work History
Education
Skills
Timeline
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Hyacinth Johnson

Alexandria,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills Adept at working effectively, unsupervised, and quickly mastering new skills.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

23
23
years of professional experience

Work History

Customer Service Call Center

working solutions Turbotax
Remote , LA
01.2025 - Current
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative

Arise Virtual Solutions Inc.
Miami, FL
05.2022 - 08.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

RSS5

Pinecrest support and services
Pineville, LA
07.2002 - 04.2022
  • Assisted patients with activities of daily living.
  • Recorded vital signs, weight and patient information in electronic health records system.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Monitored individuals to identify and address specific care needs.

Education

GED -

hiset program
04.2023

Skills

  • Customer Service
  • Critical Thinking
  • CPR/First-aid Certified
  • Written and Verbal Communication
  • Reliable and Trustworthy
  • Computer Skills
  • Friendly, Positive Attitude
  • Conflict Resolution

Timeline

Customer Service Call Center

working solutions Turbotax
01.2025 - Current

Customer Service Representative

Arise Virtual Solutions Inc.
05.2022 - 08.2024

RSS5

Pinecrest support and services
07.2002 - 04.2022

GED -

hiset program