Hyacinth Robinson-Ellis
Titusville,FL
Summary
Dedicated professional with a strong background in child care and customer service, exemplified during my tenure at Savanna-la-Mar Inclusive Academy. Skilled in instructional techniques and conflict resolution, I fostered enriching learning environments while effectively managing administrative tasks. Committed to delivering exceptional support and maintaining accurate records to enhance operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Child Caregiver
Savanna-la-Mar Inclusive Academy
Savanna-la-Mar, Jamaica
11.2022 - 12.2024
- Taking care of children while providing an enriching learning environment that is safe and compassionate.
- Provided emotional support for children and their families.
- Guided children through engaging and productive activities to foster fun learning environment.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Assistant Teacher
Savanna-la-Mar Inclusive Academy
Savanna-la-Mar, Jamaica
08.2022 - 11.2022
- Maintained accurate records of student attendance and grades.
- Maintained safe, educational environment for students during learning and free play time.
Administrative Assistant
Savanna-la-Mar Inclusive Infant Academy
Savanna-la-Mar, Jamaica
11.2019 - 03.2020
Customer Service Rep
Advanced Call Center Technology
Montego Bay, Jamaica
06.2017 - 11.2017
- Managing large amounts of inbound calls in a timely manner
- Following call center 'scripts' to provide solutions and clarify information for customers' needs
Collection Team Lead/ Customer Service Rep
Xerox/Conduent
Montego Bay, Jamaica
01.2016 - 01.2017
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Customer Service Rep
Ajas Aviation Services
Montego Bay, Jamaica
01.2010 - 01.2016
- Provide excellent customer service, while ensuring proper corporate and governmental policies and documentation
- Successfully navigate multiple airline computer systems to fulfill partner agreement
- Provided information for passengers concerning reservation data and airport updates
Education
Child Caregiver level 1 - Early Childhood Care And Education
Petersfield Vocational Training Centre
Westmoreland01.2023
Teacher Assistant Training -
Southeast College
01.2023
Caribbean Secondary Education Certification -
Maud Mcleod High School
01.2009
Skills
- Instructional skills
- First aid
- Conflict resolution
- Record keeping
- Time management
- Interpersonal communication
Certification
- First Aid and CPR training
- Early Childhood development/Child care
References
References available upon request.
Timeline
Child Caregiver
Savanna-la-Mar Inclusive Academy
11.2022 - 12.2024
Assistant Teacher
Savanna-la-Mar Inclusive Academy
08.2022 - 11.2022
Administrative Assistant
Savanna-la-Mar Inclusive Infant Academy
11.2019 - 03.2020
Customer Service Rep
Advanced Call Center Technology
06.2017 - 11.2017
Collection Team Lead/ Customer Service Rep
Xerox/Conduent
01.2016 - 01.2017
Customer Service Rep
Ajas Aviation Services
01.2010 - 01.2016
Child Caregiver level 1 - Early Childhood Care And Education
Petersfield Vocational Training Centre
Teacher Assistant Training -
Southeast College
Caribbean Secondary Education Certification -
Maud Mcleod High School
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