Hyapatia Gathers
Reno,NV
Summary
Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Performance-oriented Sales Leader offering exceptional record of achievement over 24-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Chewys Warehouse
09.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as Number pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Lyft Driver
Lyft Corporate
06.2021 - Current
- Picking up customers and taking them to their destination.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Assisted mobile app users with closing out rideshare.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Sales Manager
Aarons Furniture Store
11.2022 - 09.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and managed over multiple accounts to increase sales and meet quotas.
Production Worker
Intellisource, Tesla Gigafactory 1
08.2017 - 06.2021
- Gigafactory 1 productions
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
Housekeeper
Housekeeping, Maid Right
02.2015 - 06.2016
- Cleaning houses
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Waitress
Chili's Restaurant
05.2013 - 09.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
Lead Tech/customer Support/ Sales Manager
Sprint by Voice link
01.2012 - 06.2014
- Repair devices, reprogram, updating, ordering, and customer service, sales, inbound and outbound.
- Developed and implemented training initiatives for new hires.
- Analyzed and developed service goals for in-bound call center.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Bank Card Depot
01.2009 - 12.2012
- Payroll, program credit card machine, close deals, customer service, and prepare customer files, hiring, firing, and training new employees., sales
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Applied customer feedback to develop process improvements and support long-term business needs.
Medical Assistant
Heartland Nursing Home
11.2005 - 11.2008
- Billing insurance company, taking care of patients, administering medication, activities, customer service, filing patients charts, and scheduling follow ups.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
Childcare Provider
Self-employed
03.2000 - 08.2009
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Cared for children ages newborn to 12 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviors of each child.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Planned and managed learning-focused, imaginative and play-oriented activities for all children.
Manager
Nero's Construction
01.2000 - 01.2009
- Management, following up job estimates, hiring contractors, payroll, ordering of materials, closing contracts with construction sites.
- Sales inbound/outbound
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
Education
Certificate in Mental health studies - Mental Health, Substance Abuse, Adolescents
Alison
Associate of Science -
Medical Assistance Centaur College
North Charleston, SCHigh school diploma or GED -
Visions Christian Academy
Ladson, SC2011
Skills
- SKILLS Excellent customer service skills Customer RelationsHourly shift management
- Merchandising PersonnelDevelopment Bank deposit procedures Store displaysGoal-oriented Detail-
- Oriented Strategic thinker POS systemsStaff training and development Positive Opening and
- Closingprocedures, documentation review (10 years)
- Construction Estimating
- Medication Administration
- Relationship Management
- Construction Management
- Medical Billing
- Residential Cleaning
- Construction
- Recruiting
- Management
- Customer support
- Strategic Planning
- Negotiation
- Project Management
- Sales
- Inside sales
- Budgeting
- Outside Sales
- Business Development
- Payroll
- Salesforce
- Research
- Outbound Sales
- Sales Management
- Cold Calling
- Office Management
- Computer Networking
- Upselling
- Event Planning
- Sales/ customer support (10 years)
- Inbound/outbound sales (10 years)
- B2B
- Leadership
- Profit & Loss
- Sales Support
- Quality Assurance
- Google Docs
- Marketing
- Cashiering
- Front desk
- B2B sales
- Telemarketing
- Social media management
- Typing
- Teaching
- Conflict management
- Tutoring
- Windows
- Home care
- Goals and Performance
- Accurate Money Handling
- Dining Customer Service
- Table Bussing
- Food Preparation and Safety
- Beverage Preparation
- Ordering Procedures
- Assist Customers
- Food Running
- Table Setting Arrangements
- To-Go Order Preparation
- Sales Expertise
- Sales Team Training
- Performance Management
- New Business Development
- Staff Management
- Client Relationship Management
- Sales Operation
- Proposal Development
- Sales Planning
- Lead Generation
- Positive and Upbeat
- Resolution-Oriented
- Verbal and Written Communication
- Relationship Building
- Direct Sales
- Sales Operations
- Team Oversight
- B to B Sales
- Order Fulfillment
- Order Preparation
- Material Handling
- Warehouse Logistics
- Warehouse Operations
- Shipping and Receiving
- Inventory Tracking
- Damage Reports
- Cleaning and Organizing
- Sorting and Labeling
- Picking and Packing
- Order Picking and Processing
Certification
CPR Certification
Certified Medical Assistant
Documentation review
Present
Timeline
Warehouse Worker
Chewys Warehouse
09.2023 - Current
Sales Manager
Aarons Furniture Store
11.2022 - 09.2023
Lyft Driver
Lyft Corporate
06.2021 - Current
Production Worker
Intellisource, Tesla Gigafactory 1
08.2017 - 06.2021
Housekeeper
Housekeeping, Maid Right
02.2015 - 06.2016
Waitress
Chili's Restaurant
05.2013 - 09.2014
Lead Tech/customer Support/ Sales Manager
Sprint by Voice link
01.2012 - 06.2014
Manager
Bank Card Depot
01.2009 - 12.2012
Medical Assistant
Heartland Nursing Home
11.2005 - 11.2008
Childcare Provider
Self-employed
03.2000 - 08.2009
Manager
Nero's Construction
01.2000 - 01.2009
Certificate in Mental health studies - Mental Health, Substance Abuse, Adolescents
Alison
Associate of Science -
Medical Assistance Centaur College
High school diploma or GED -
Visions Christian Academy
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