Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager

Hycell Garcia Facundo

Junction ,OR

Summary

Dynamic and charismatic professional with a proven track record at Territorial Vineyards, excelling in customer engagement and service excellence. A reliable multitasker, I effectively managed high-volume events while optimizing team productivity. Bilingual and detail-oriented, I consistently delivered outstanding experiences, enhancing guest satisfaction and loyalty. Managed a team of 11+ at Coffee Culture. Meeting everyone’s needs via scheduling, training, education on our roastery and customer service experience. Ensuring efficiency on our productivity line. Assisting with customers and employees struggles by finding solutions where none were seen.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Taproom Bartender

Territorial Vineyards
06.2024 - Current
  • Maintained cleanliness of bar area, adhering to health and safety regulations.
  • Built rapport with customers, delivering exceptional service to enhance guest experience.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Manager

Coffee Culture Roastery
06.2022 - Current
  • Coordinated activities to elevate team productivity.
  • Scheduling
  • Learned best practices for workflow optimization within the team environment.
  • Participated in meetings to address process challenges and propose solutions.
  • Participated in ongoing training to enhance management skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Delivered high-quality service by promptly addressing customer disputes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Optimized stock control, reducing excess and shortages.

Server

Burrito Amigos
09.2015 - 06.2022
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
  • Managed food and beverage orders efficiently, minimizing wait times for guests.
  • Trained new staff on menu items, service protocols, and operational procedures.
  • Maintained cleanliness and organization of dining area, contributing to positive dining experience.
  • Implemented upselling techniques that increased overall sales through enhanced guest engagement.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Associate of Arts - General Studies

Lane Community College
Eugene, OR
06.2022

Skills

    Excellent multitasker

    Team player

    Fast learner

    Bilingual

    Charismatic

    Attention to detail

    Reliable

    Creative

Certification

OLCC

Languages

Spanish
Native or Bilingual

Timeline

Taproom Bartender

Territorial Vineyards
06.2024 - Current

Manager

Coffee Culture Roastery
06.2022 - Current

Server

Burrito Amigos
09.2015 - 06.2022

Associate of Arts - General Studies

Lane Community College

Similar Profiles

CREATE PROFILE
Hycell Garcia Facundo