Hycenth Obirieze
Avon
Summary
Reliable with excellent communication, time management, Logistics operation and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
MD Logistics
01.2023 - Current
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
- Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
- Resolved conflicts between team members professionally and efficiently, maintaining a cohesive working environment that was focused on achieving goals collectively.
- Perform Other Duty including weekend on call
- Prioritize safety including adherence to company protocol
CUSTOMER LOGISTICS MANAGER
Ryder
02.2022 - 12.2022
- Experience in Trucking / Freight handling
- Leadership, WMS, MS Office, Team management / Development, Quality and Safety practice, Policy and Procedure Adherence, Critical Thinking, Lean Principles
- Work together with Logistics Manager to make recommendations on program to improve operation
- Staffing performance management and development of exempt and non-exempt employees
- Managed day to day planning and scheduling
- State/Local/Federal regulations compliance
- Conducted regular reviews of warehouse operations and work to identify areas for improvement
- Maintain an up-to-date knowledge of current regulations related to international shipping procedures and customs compliance
- Established key performance indicators(KPI) that measure the effectiveness of operations
- Off shift support in the event of critical customer network disruption or crisis
- Ensure Receiving Clerk is accurately entering everything received on the day it was received
- Ensure all Driver Logs are maintained and filed appropriately
- Ensure Receiving Clerk has all deliveries properly scheduled
- Ensure trucks are unloaded/loaded in a timely manner and maintain detention times to a minimum
- Perform monthly self-audits being performed and address action items
- Maintain open channel of communications with other Department
- Unload, Verify, Record, and Label all Cross-Dock Pickups
- Ensure all Safety Policies are being adhered to in department
- Assist in other departments as needed.
DOCK SUPERVISOR
Holland Freight
11.2018 - 02.2022
TEAM LEADER, LOGISTICS
Allied Beverage
02.2018 - 03.2019
Education
ASSOCIATE IN ARTS (A.A.) IN COMPUTER INFORMATION SYSTEMS -
University of Phoenix
Phoenix, AZ10.2016
GED -
IPS
Indianapolis, IN08.2014
Skills
- Operations Management
- Performance monitoring
- Task Delegation Staff Supervision
- Logistics
Volunteer Experience
EVENT USHER, Food Bank Of Indiana, Indianapolis, IN, 07/01/23, Present
Certification
First Responder
Timeline
Operations Supervisor
MD Logistics
01.2023 - Current
CUSTOMER LOGISTICS MANAGER
Ryder
02.2022 - 12.2022
DOCK SUPERVISOR
Holland Freight
11.2018 - 02.2022
TEAM LEADER, LOGISTICS
Allied Beverage
02.2018 - 03.2019
ASSOCIATE IN ARTS (A.A.) IN COMPUTER INFORMATION SYSTEMS -
University of Phoenix
GED -
IPS
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