HYDEIA TODD-SLOAN
Crowley,TX
Summary
Results-driven safety and office manager with extensive experience in developing safety programs and ensuring regulatory compliance. Known for effective customer service, incident investigation, and fostering a culture of safety, leading to exceptional customer service, reduced incident rates and enhanced workplace standards.
Overview
14
14
years of professional experience
Work History
Office Manager/ Safety Manager
Estes Express Lines
08.2017 - Current
- Oversaw daily office operations, ensuring compliance with company policies and procedures.
- Streamlined communication between departments to enhance workflow efficiency.
- Managed scheduling and logistics for meetings, events, and travel arrangements.
- Developed and maintained office budgets, tracking expenditures to optimize resource allocation.
- Led initiatives to improve office processes, resulting in increased productivity and employee satisfaction.
- Mentored junior staff, providing training on administrative procedures and best practices.
- Implemented new software systems to improve data management and reporting accuracy.
- Coordinated vendor relationships, negotiating contracts to reduce operational costs while maintaining service quality.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed weekly payroll for 400 employees.
- Developed and implemented safety policies, enhancing compliance with OSHA regulations.
- Conducted regular safety audits, identifying hazards and recommending corrective actions.
- Led training programs for staff, improving awareness of workplace safety protocols.
- Collaborated with management to develop emergency response plans and procedures.
- Analyzed incident reports to identify trends and implement preventive measures.
- Monitored safety equipment and ensured proper maintenance across all departments.
- Facilitated communication between teams to foster a culture of safety and accountability.
- Evaluated and revised safety programs, ensuring alignment with industry best practices.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Established emergency response plans, ensuring preparedness in the event of a crisis or disaster.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
Safety Compliance Manager
Cagney Global Logistics
01.2016 - 08.2017
- Developed and implemented safety training programs for staff compliance with industry regulations.
- Conducted routine safety audits to identify potential hazards and improve workplace conditions.
- Collaborated with cross-functional teams to enhance safety protocols and ensure adherence to best practices.
- Analyzed incident reports to identify trends, facilitating proactive measures for risk mitigation.
- Led safety meetings, fostering a culture of accountability and continuous improvement among employees.
- Streamlined reporting processes, ensuring timely communication of safety updates and compliance requirements.
- Mentored junior staff on safety procedures, enhancing team knowledge and operational efficiency.
- Spearheaded initiatives to improve workplace ergonomics, resulting in reduced injury rates and enhanced employee well-being.
- Built positive relationships with regulatory inspectors, demonstrating commitment to maintaining a safe work environment.
- Reduced incident rates through proactive identification and mitigation of potential hazards.
- Ensured consistent adherence to established protocols by conducting periodic inspections of facilities and operations.
- Managed safety data tracking systems, ensuring accurate reporting to regulatory agencies and internal stakeholders.
- Enhanced workplace safety by implementing comprehensive training programs and regular audits.
- Streamlined safety documentation processes for increased efficiency and ease of access for all employees.
- Coordinated with external vendors to ensure appropriate maintenance of critical safety equipment, reducing risk exposure.
- Improved company compliance with OSHA regulations through diligent monitoring and targeted improvements.
- Collaborated with management to develop effective safety policies, procedures, and guidelines.
- Developed and implemented safety programs.
- Developed and maintained a safety culture by providing ongoing education and resources for employees.
Customer Service Manager
Kroger
08.2011 - 01.2016
- Led customer service team to enhance operational efficiency and improve customer satisfaction ratings.
- Developed training programs for new staff, fostering a culture of continuous improvement and effective service delivery.
- Implemented innovative strategies to streamline communication between departments, resulting in improved response times.
- Analyzed customer feedback to identify trends and drive initiatives for service enhancement across multiple locations.
- Mentored employees on best practices for conflict resolution, significantly reducing escalated complaints.
- Collaborated with upper management to align customer service objectives with overall business goals, enhancing profitability.
- Established performance metrics to assess team effectiveness and implement corrective actions as necessary.
- Spearheaded community engagement events to strengthen brand loyalty and cultivate relationships with local customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Implemented new bookkeeping software, enhancing efficiency in financial reporting and data management.
- Conducted audits of financial documents to ensure accuracy and compliance with organizational policies.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Education
High School Diploma -
Mansfield Summit High School
MansfieldNo Degree - Sonography
Parker University
Dallas05-2028
Skills
- Customer service
- Office management
- Organizational skills
- Billing
- Payroll processing
- Bookkeeping
- Clerical support
- Human resources
- Incident investigation
- Implementing policies
- Safety program development
- Hazard identification
- Safety auditing
- Accident investigation
- Safety inspection
- Regulations and compliance
- Emergency response planning
Timeline
Office Manager/ Safety Manager
Estes Express Lines
08.2017 - Current
Safety Compliance Manager
Cagney Global Logistics
01.2016 - 08.2017
Customer Service Manager
Kroger
08.2011 - 01.2016
High School Diploma -
Mansfield Summit High School
No Degree - Sonography
Parker University