Hydia Charles
Hampton,Virginia
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Amazon
Hampton, VA
11.2021 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 50 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Shift Manager
McDonald's - John Smith
Hampton, VA
11.2019 - 09.2021
- Trained and mentored new employees to maximize team performance.
- Supervised over 30 employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts
Food Service Worker
Au Bon Pain VCU
Richmond, VA
11.2018 - 05.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Education
High School Diploma -
Hampton High School
Hampton, VA06.2018
Skills
- Employee Coaching and Motivation
- Customer Service
- Opening and Closing Procedures
- Scheduling and Coordinating
- Adaptability
- Leadership
- Workflow delegation
Languages
French
Elementary
Timeline
Warehouse Associate
Amazon
11.2021 - Current
Shift Manager
McDonald's - John Smith
11.2019 - 09.2021
Food Service Worker
Au Bon Pain VCU
11.2018 - 05.2019
High School Diploma -
Hampton High School