Overview
Work History
Education
Skills
Languages
Timeline
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Hydia Charles

Hampton,Virginia

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon
Hampton, VA
11.2021 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 50 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Shift Manager

McDonald's - John Smith
Hampton, VA
11.2019 - 09.2021
  • Trained and mentored new employees to maximize team performance.
  • Supervised over 30 employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours and inventory movements.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts

Food Service Worker

Au Bon Pain VCU
Richmond, VA
11.2018 - 05.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.

Education

High School Diploma -

Hampton High School
Hampton, VA
06.2018

Skills

  • Employee Coaching and Motivation
  • Customer Service
  • Opening and Closing Procedures
  • Scheduling and Coordinating
  • Adaptability
  • Leadership
  • Workflow delegation

Languages

French
Elementary

Timeline

Warehouse Associate

Amazon
11.2021 - Current

Shift Manager

McDonald's - John Smith
11.2019 - 09.2021

Food Service Worker

Au Bon Pain VCU
11.2018 - 05.2019

High School Diploma -

Hampton High School

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Hydia Charles