Hydia Harris
Mooresville,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Apple
Cupertino, CA
07.2023 - Current
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Customer Experience Coordinator
Lowe's
Mooresville, NC
08.2022 - 03.2023
- Resolved customer complaints in a timely manner.
- Identified opportunities to improve the customer experience process.
- Collaborated with other departments to streamline processes for better customer outcomes.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Escalated complex customer issues to higher management for resolution.
- Participated in workshops and seminars to stay updated on customer service trends and technologies.
Crew Member
SUBWAY®Restaurants
Mooresville, NC
06.2020 - 04.2022
- Adhered to health department regulations regarding food handling procedures.
- Assembled and served meals according to specific guest requirements.
- Checked expiration dates on all products before serving them to customers.
- Assisted management team with inventory counts of food products and beverage supplies.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Team Member
Taco Bell
Mooresville, NC
06.2018 - 06.2020
- Performed cleaning duties, including wiping tables and equipment,
sweeping and refilling stock - Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms
neat and clean throughout shift - Packed fast food products in approved containers, cups and bags
Entered orders into computer system to send order details to kitchen,
mentioning customers' special requests and food allergies in person - Drove team success by completing assigned task quickly and accurately
Observed safety precautions and practices when using heavy machinery and equipment - Restocked supplies, removed trash and cleaned areas
- Answered customer questions and took orders.
Education
High School Diploma -
Mooresville Senior High School
Mooresville, NC06-2018
Skills
- Calm under pressure
- Dependable and responsible
- Data entry
- Collaboration
- Organization
- Verbal communication
- Microsoft office
- Relationship building
- Team building
- Task prioritization
Timeline
Customer Service Representative
Apple
07.2023 - Current
Customer Experience Coordinator
Lowe's
08.2022 - 03.2023
Crew Member
SUBWAY®Restaurants
06.2020 - 04.2022
Team Member
Taco Bell
06.2018 - 06.2020
High School Diploma -
Mooresville Senior High School
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