Hye Relyea
Dallas,TX
Summary
Driven and results-oriented professional with extensive experience in retail operations and volunteer coordination. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem resolution. Demonstrated leadership by mentoring staff and improving sales through innovative merchandising strategies. Skilled in customer relationship management and multitasking, adept at fostering teamwork and collaboration.
Overview
19
19
years of professional experience
Work History
Clothes Closet Liaison - RISD Council of PTA
Volunteer Work
08.2017 - 05.2020
- Helping 250 students in need with clothes and other necessities each school year
- Coordinating volunteers each week to sort donated items
- Promoting donations through school and local area
- Sorting and organizing donated items
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Assistant Manager
Louis Vuitton
08.2003 - 07.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Louis Vuitton
05.2001 - 07.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Busan Foreign Language High School
Busan, South Korea 12.1997
Skills
- Product and service knowledge
- Retail Operations
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Organizational Skills
- Multitasking
- Attention to Detail
- Negotiation and Conflict Resolution
Additional Information
I have been stay-at-home mom past 18years of dedicated service in managing household responsibilities, nurturing children, and supporting family members. Proficient in organization, time management, and multitasking. I am very excited to re-enter the workforce and leverage my valuable skills and experiences in a retail setting.
Timeline
Clothes Closet Liaison - RISD Council of PTA
Volunteer Work
08.2017 - 05.2020
Assistant Manager
Louis Vuitton
08.2003 - 07.2005
Sales Associate
Louis Vuitton
05.2001 - 07.2003
Busan Foreign Language High School
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