Hyeii Clifton
Carrollton
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Manager
Anapa Pain Clinic
03.2021 - 09.2021
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Prepared procedures(ultrasound, C-arm x-rays, and epidural shots)
- Patient follow-up after procedure
Registered Dental Assistant
Carrollton Dentistry
07.2019 - 02.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Verified patient insurance eligibility and benefits.
- Took dental images following strict patient protection rules, applying lead aprons.
Receptionist
United Dental Group
03.2019 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with patients, back staffs, and doctor to accommodate the best service.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Keep and update patient's health record.
Education
Bachelor of Science - Public Health
University of Central Oklahoma
Edmond, OK05-2018
Certification
- Registered Dental Assistant (RDA) - Texas Dental Board.
- Basic Life Support Certification (BLS)
- First Aid Certification - CPR
Timeline
Receptionist Manager
Anapa Pain Clinic
03.2021 - 09.2021
Registered Dental Assistant
Carrollton Dentistry
07.2019 - 02.2021
Receptionist
United Dental Group
03.2019 - 07.2019
Bachelor of Science - Public Health
University of Central Oklahoma
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