Hyeli Kang
Lynnwood,United States
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant/HR Coordinator/Payroll Specialist
Crothall Healthcare Virginia Mason Hospital
01.2023 - Current
- Assisted new employees with new-hire paperwork and reviewed for completeness.
- Updated various internal reports, collected and compiled data and performed follow-up.
- Maintained knowledge of office procedures and policies relating to cash reports, register checkups, deposits and checks.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
- Use Sharepoint and excel to create presentations, reports and spreadsheets.
- Oversaw 250+ employee's payroll, completed bi-weekly payrolls.
- Created HR team with Sr. HR Generalist.
- Assisted 3 departments( EVS, NCS, ENG) and supported directors, assistant directors and operations managers.
- Served as Diversity and Inclusion Ambassador for Northwest region.
Business Manager
Kang's Jokbal
09.2022 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Barista Shift Lead
Melody Boba House
07.2022 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped with transitioning with new owners.
Dental Front Office Coordinator
Smile Center Dental Care
10.2021 - 07.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients using Eaglesoft.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Dental Assistant Student Intern
Smile Center Dental Care
10.2021 - 07.2022
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for 5 procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Used Eaglesoft to document and maintain patient information and health background.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
Administrative Assistant/Translator Intern
KBS-WA
02.2017 - 08.2020
- Prepared and edited documents and reports for quality and accuracy.
- Sought feedback and guidance from supervisors to improve on areas of weakness.
- Suggested process improvements to make administrative processes and procedures more streamlined.
- Provided support for team projects and initiatives to contribute to team success.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported staff and CEO with translation from Korean to English.
- Helped setting up lights, camera, microphones for interviews.
- Supported Camera crews with filming, recording interviews.
Restaurant Waitress
Haesong
06.2016 - 09.2019
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Operated Clover POS systems to cash out customer checks and complete order transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Office Manager
Treehouse Learning Center
01.2015 - 11.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Consultation with parents with new programs for high school students preparing for SAT.
- Prepared class course materials for different teachers.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Created and updated records and files to maintain document compliance.
Education
MBA - Buisness
Univeristy of Arizona
Tuscon, Arizona08.2025
Bachelor of Arts - Medical Anthropology & Global Health
University of Washington
Seattle, WA06.2020
Associate of Arts - Chemistry
Highline College
Seattle, WA06.2017
High School Diploma -
Todd Beamer High School
Federal Way, WA06.2017
Skills
- Administrative Support
- Internal Communications
- Daily Timekeeping
- Team Support
- Database Management
- Workflow Optimization
Languages
Korean
Native or Bilingual
Timeline
Administrative Assistant/HR Coordinator/Payroll Specialist
Crothall Healthcare Virginia Mason Hospital
01.2023 - Current
Business Manager
Kang's Jokbal
09.2022 - Current
Barista Shift Lead
Melody Boba House
07.2022 - 09.2022
Dental Front Office Coordinator
Smile Center Dental Care
10.2021 - 07.2022
Dental Assistant Student Intern
Smile Center Dental Care
10.2021 - 07.2022
Administrative Assistant/Translator Intern
KBS-WA
02.2017 - 08.2020
Restaurant Waitress
Haesong
06.2016 - 09.2019
Office Manager
Treehouse Learning Center
01.2015 - 11.2016
MBA - Buisness
Univeristy of Arizona
Bachelor of Arts - Medical Anthropology & Global Health
University of Washington
Associate of Arts - Chemistry
Highline College
High School Diploma -
Todd Beamer High School
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