Hyemi Kim
Fremont,California
Summary
Blessed to play many roles due to the experiences.
A detail-oriented support assistant with two years of experience executing wide range of administrative duties with efficiency and accuracy. A collaborative team member who can work with employees across all organizational levels both confidently and respectfully for optimal productivity. A timely problem solver in any situation.
A caring teacher with experience in behavior modification and dedicated to individualized student care. Lastly, a compassionate case manager/lead who worked with families and children that spoke little to no English. However, the language barrier was never a problem and the program grew exponentially. Hardworking and dedicated to achieving desired outcomes. Offer excellent problem-solving, conflict resolving, and effective communication abilities. Ease into flexibility, adapting, time management, and completing a task all wrapped in one.
Overview
10
10
years of professional experience
Work History
Custody Support Assistant
Santa Clara County Sheriff
Milpitas, CA
09.2019 - 10.2021
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Updated tracking spreadsheets with latest contraband/drugs and confidential information.
- Entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled over 100 incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries. Going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained clean posts to promote positive and professional environment for others.
- Answered, responded to and transferred phone calls.
- Supervised and managed safety of inmates at work.
- Handled confidential information into county database.
- Strength in flexibility, time management, and organizational skills.
Second Grade Teacher
Merryhill Elementary & Middle School
Milpitas, CA
04.2016 - 06.2018
- Planned lessons accordingly to cover requirements and prepare for tests.
- Collaborated with colleagues on classroom policies and projects.
- Sourced supplies to fill gaps in student activities.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
- Kept classroom clean, organized, and safe for students and visitors.
- Assessed student progress by administering tests and evaluating results.
- Chaperoned field trips to maintain safety and encourage learning.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers and course work.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Case Manager and Lead
Gardner Family Care Corporation
San Jose, CA
10.2014 - 06.2015
- Identified needs of child and assist with resources available.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Improved staff performance by using their strengths and encouragement.
- Developed and implemented services to assist families and children. Monitored children's progress.
- Collaborated with organizations to provide free services for these families.
- Developed positive relationships with parents to foster communication and encourage involvement for child's growth.
- Public outreaching weekly.
- Conducted workshop to speak in front of parents.
- Resolved language barriers.
- Researched for services and coordinate it.
Private Tutor
Self
San Jose, CA
04.2012 - 06.2013
- Used positive reinforcement, repetition and review to help student to speak English.
- Generated handouts and learning materials to enhance education.
- Taught and assisted student on how to speak English and introduce alphabet by creating tailored lesson plans and study guides on subject matter.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Provided one-on-one instruction.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Monitored student progress closely.
English Instructor
Eye Level
Milpitas, CA
03.2012 - 01.2013
- Taught children how to write effective essays.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Used effective teaching techniques and learning strategies.
- Developed interesting essay topics and writing activities.
Associate Community Worker
Gardner Family Care Corporation
San Jose, CA
07.2012 - 12.2012
- Built relationships with families and community.
- Assisted lead with providing resources needed.
- Observed how program operated.
- Public outreached weekly to encourage community to join program.
- Maintained professionalism with lead and community.
Teacher and Assistant
Kumon Learning Center
Milpitas And San Jose, CA
06.2008 - 05.2011
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for center and parents.
- Assisted with center's management.
- Supported center with test administration, curriculum development and assignment grading.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Assessed student assignments to check quality and completeness before submission for grading.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Supervised learning groups of students in classroom stations.
- Graded and evaluated student assignments.
Education
Bachelors of Science - Justice Studies
San Jose State University
San Jose, CA2013
Skills
- Verbal and Written Communication
- Research and Analytical Skills
- Database and Client Management Systems
- Confidentiality and Data Protection
- Multitasking and Time Management
- Task Prioritization
- Strong Organizational Skills
- Professional and Courteous
- Judgment and Decision Making
- Meticulous Attention to Detail
- Data Entry
- Customer Service
- Critical Thinking
- Highly Efficient and Productive
- Problem Solving
- Microsoft Office
- Fast Learner
Languages
Korean
Timeline
Custody Support Assistant
Santa Clara County Sheriff
09.2019 - 10.2021
Second Grade Teacher
Merryhill Elementary & Middle School
04.2016 - 06.2018
Case Manager and Lead
Gardner Family Care Corporation
10.2014 - 06.2015
Associate Community Worker
Gardner Family Care Corporation
07.2012 - 12.2012
Private Tutor
Self
04.2012 - 06.2013
English Instructor
Eye Level
03.2012 - 01.2013
Teacher and Assistant
Kumon Learning Center
06.2008 - 05.2011
Bachelors of Science - Justice Studies
San Jose State University