Hyemin Seo
Flushing,NY
Summary
Proven track record in customer service and operations management, enhancing customer satisfaction and operational efficiency. Experienced in risk management and effective communication, driving impactful service improvements.
Overview
9
9
years of professional experience
Work History
Co-Founder
Appas Pizza
New York, New York
08.2022 - 09.2025
- Coordinated marketing efforts to increase brand awareness and customer engagement.
- Created processes for tracking customer feedback and improving service quality.
- Analyzed customer feedback to improve product offering and services.
- Coordinated daily operations to ensure efficient service and customer satisfaction.
- Established quality control procedures to maintain food safety and hygiene standards.
- Recruited, trained, managed, and evaluated staff.
Server
WONDER PIG
New York, NY
10.2022 - 01.2023
- Resolved customer complaints promptly to enhance guest satisfaction.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
MOKYO
New York, NY
05.2022 - 09.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders efficiently.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Office Assistant
INCODM
Englewood Cliffs, New Jersey
01.2022 - 05.2022
- Organized office files and maintained document management system.
- Managed schedules and coordinated meetings for staff and clients.
- Maintained inventory of office supplies and ordered replacements as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Server
HONG CHUN CHEON
Flushing, New York
04.2021 - 12.2021
- Managed orders and coordinated with kitchen staff for timely service.
- Assisted in training new servers on company policies and procedures.
- Engaged with guests to enhance dining experience through friendly interactions.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
Server Captain
PIZZAMARU
Flushing, New York
11.2018 - 11.2019
- Supervised dining room staff to ensure excellent customer service.
- Trained new servers on menu items and customer service standards.
- Assisted in resolving customer complaints to enhance dining experience.
- Performed closing duties such as restocking supplies, cleaning work stations, and cashing out registers.
- Balanced daily transactions against sales reports generated by POS system.
Server
PHO32
Bayside, NY
10.2016 - 08.2018
- Delivered exceptional customer service in a fast-paced dining environment.
- Handled cash transactions and processed payments accurately.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Queensborough Community College
Oakland Gardens, NYSkills
- Customer service
- Operations management
- Customer relationship management
- Risk management
- Staff management
- Teamwork and collaboration
- Teamwork
- Business acumen
Languages
korean
Native/ Bilingual
English
Professional
Timeline
Server
WONDER PIG
10.2022 - 01.2023
Co-Founder
Appas Pizza
08.2022 - 09.2025
Server
MOKYO
05.2022 - 09.2022
Office Assistant
INCODM
01.2022 - 05.2022
Server
HONG CHUN CHEON
04.2021 - 12.2021
Server Captain
PIZZAMARU
11.2018 - 11.2019
Server
PHO32
10.2016 - 08.2018
High School Diploma -
Queensborough Community College