Hye Na Yoon
Cleveland,GA
Summary
Dynamic Bilingual Customer Service Representative in all working years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Korean speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher & Account Manager
Fourways Trucking Inc
06.2016 - 04.2023
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Coordinated dispatching of driver to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
Field Manager, Office Clerk
HK Renovation INC
07.2020 - 10.2022
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Facilitated field operations through supervision and direction of field personnel.
- Tracked key performance indicators and enforced quality control measures.
- Collaborated with multiple departments to meet operational deadlines.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2011
Skills
- Fluent Korean & English
- Report Development and Presentation
- Regional Accounts
- Product Development
- Strategic Planning
- Account Management
- Tax Preparation
- Documentation
- Time Management
- Payroll and Accounts Payable Receivable
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Field Manager, Office Clerk
HK Renovation INC
07.2020 - 10.2022
Transportation Dispatcher & Account Manager
Fourways Trucking Inc
06.2016 - 04.2023
High School Diploma -
Peachtree Ridge High School
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