Hyeryeong Lee
San Diego,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Barista
The Dalkom Coffee
02.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
Teaching Assistant
SDIJ
06.2019 - Current
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- I took the lead in managing the hiring, wages, and efficient placement of subordinates, and resolved the conflict between them.
- I was in charge of continuous contact with partner companies, accounting processing, and ordering textbooks.
- I dealt with complaints from parents and students who were the main customers and provided convenience to them.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Studied and implemented latest information on specific subjects and learning strategies.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Shared important information with students concerning upcoming assignments and tests.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Barista
The American Sandwich
01.2019 - 06.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
BBA - Business Administration
Chung-ang University
Seoul, South Korea09.2024
Associate of Applied Science - Statistics
Chung-Ang University
Seoul, South Korea08.2024
Bachelor of Science - Statistics
San Diego State University
San Diego, CA12.2023
Skills
- Equipment Checks and Assessments
- Communications Strategies
- Financial Transactions
- Espresso Machine Operation and Maintenance
- Prepare Products
- Place Settings
- Opening and Closing Coordination
- Safe Food Handling Practices
- Sandwich Preparation
- Coffee Machinery
- Upselling
- Coffee and Tea Expertise
- Plates Presentation
- Cash Flow Management
- Process Payments
Languages
Korean
Native or Bilingual
Timeline
Barista
The Dalkom Coffee
02.2023 - Current
Teaching Assistant
SDIJ
06.2019 - Current
Barista
The American Sandwich
01.2019 - 06.2019
BBA - Business Administration
Chung-ang University
Associate of Applied Science - Statistics
Chung-Ang University
Bachelor of Science - Statistics
San Diego State University
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