Hye Un Lonnquist
Las Vegas,NV
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Currently, Proud spouse of active duty military.
Can speak both korean and english fluently.
Have multiple experiences at food service jobs.
Friendly Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Tour Coordinator
Cosmojin Tour
SEOUL, SOUTH KOREA
01.2011 - 01.2012
- Created travel itineraries and made adjustments to meet client specifications.
- Provided clients with brochures, guides and maps to assist with trip preparation.
- Assisted in the development of new tour packages based on customer feedback.
- Researched hotels and airfare options to best meet client needs and expectations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Coordinated travel arrangements such as flights, car rentals, transfers and visas.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Used knowledge of travel routes and destination sites to plan and coordinate tour itineraries.
- Managed daily operations related to the coordination of tours including scheduling activities and managing staff members assigned to each tour group.
- Created tour programs with focus on providing positive guest experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Tourism - Tourism And Travel Management
Seoul Hyundai Occupational College
Seoul, South KOREA02-2012
Skills
- Cultural Awareness
- Geographical Knowledge
- Customer Retention Strategies
- Hotel Accommodations
- Client Relations
- Compassionate Communication
- Dependable and Responsible
Languages
Korean
Professional
English
Professional
Timeline
Tour Coordinator
Cosmojin Tour
01.2011 - 01.2012
Associate of Tourism - Tourism And Travel Management
Seoul Hyundai Occupational College
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