Hylarie Leon
Tampa,FL
Summary
Focused Administrative Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
6
6
years of professional experience
Work History
Administrative Manager
Aikens Funeral Home
06.2023 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for the company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interviewed, recruited, and onboarded new staff for high-performing administration teams.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Supported funeral director with all facets of funeral service coordination.
- Provided administrative support to funeral home staff.
- Processed death certificate and other required paperwork.
- Managed funeral home finances and performed general bookkeeping duties.
- Provided personal assistance, emotional support and personal care to clients.
- Completed bi-weekly payroll for 22 employees
Bilingual Case Manager
Aikens Funeral Home
10.2022 - 06.2023
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Prepared facilities for funeral visitations and memorial services, arranged chairs and flower arrangements and set up sign-in books and memorial cards.
- Welcomed families and visitors into the facility and guided them into appropriate visitation rooms or chapel.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Supported funeral director with all facets of funeral service coordination.
Customer Service Manager
24-7 Intouch
10.2018 - 10.2022
- Daily tasks include handling several daily responsibilities critical for the success of the account. These include EOM orders, INSIDER program, client reports, and store support functions.
- Provide primary customer support to internal and external customers in a fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Interact with customers and retail buyers to follow up on shipping statuses and expedited orders.
- Oversaw warranty counseling process to manage expense controls.
- Develop, implemented, and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Substitute Teacher
Caribbean School
11.2017 - 05.2018
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Bachelor of Arts - English
Pontifical Catholic University of Puerto Rico
Ponce, PR05.2018
Skills
- Report preparation
- Service standard compliance
- Account management
- Complaint resolution
- Billing and Invoicing
- Contract Preparation
- Administration and Reporting
Affiliations
- Member, French Association (2012-2014).
- AWARDS , Dean's List Honoree, two semesters (2017-2018).
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Administrative Manager
Aikens Funeral Home
06.2023 - Current
Bilingual Case Manager
Aikens Funeral Home
10.2022 - 06.2023
Customer Service Manager
24-7 Intouch
10.2018 - 10.2022
Substitute Teacher
Caribbean School
11.2017 - 05.2018
Bachelor of Arts - English
Pontifical Catholic University of Puerto Rico
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