HYLARY ARAPE
Hilliard
Summary
Experienced in operations management and customer service, with a strong track record in overseeing daily business functions, including inventory, maintenance, and cross-departmental coordination. Proven ability to lead teams to drive sales growth, boost productivity, and implement effective upselling and cross-selling strategies.
Skilled in resolving customer complaints with empathy and quick solutions, while managing payment tracking systems for both in-store and online transactions. Adept at analyzing sales data to support strategic decision-making and identifying operational inefficiencies to improve processes.
Experienced in executing marketing campaigns via phone and email to increase revenue and managing collections to ensure timely payments. Skilled in designing tailored payment plans and financing solutions to meet individual customer needs while ensuring strict adherence to data privacy and security regulations. Strong communicator with a focus on fostering long-term, trusting relationships with clients.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Acima Credit
Columbus
10.2024 - Current
- Managed daily operations, including maintenance and inventory, ensuring efficient business functioning.
- Coordinated cross-department activities focused on production, pricing, and sales strategies.
- Resolved customer complaints through empathetic communication and effective solutions.
- Mentored employees to boost sales, upselling, and cross-selling, enhancing retail productivity.
- Developed and implemented systems to track customer payments both in-store and online.
- Analyzed sales performance reports to support operational planning and decision-making.
- Identified inefficiencies and implemented solutions to streamline operations.
- Led teams during peak hours, motivating staff to meet and exceed performance targets.
- Built long-term customer relationships through strong issue resolution and communication skills.
- Executed marketing campaigns via phone and email to drive revenue growth.
- Managed collections calls for overdue payments, ensuring timely resolutions.
- Created personalized payment and financing plans tailored to individual customers.
- Handled sensitive customer data within credit and banking systems, ensuring compliance with privacy regulations.
WAREHOUSE WORKER
JOANN
West Jefferson
08.2023 - Current
- Packing and dispatch systems operator for shipping, efficiently managing the process through a specialized warehouse
- Additionally, I assist staff in resolving any issues they encounter within the system or addressing inquiries related to the product packaging process, ensuring proper documentation in the system
- I welcome the onboarding of new team members, guiding them through the intricacies of the system and imparting knowledge on its functionality
- Additionally, I provide comprehensive training on the utilization of the system, along with detailed procedures to adhere to during the packaging and shipping processes
- I play a key role in facilitating communication between supervisors and Spanish-speaking personnel by translating instructions and information
MULTIFUNCTIONAL MANAGER
TORTILLA STREET FOOD
Hilliard
02.2023 - 10.2023
- Order Facilitator and Responsible for making the customer experience easy and satisfying, as well as handling payments and ensuring the efficient and friendly delivery of products
- Responsible for inspecting and ensuring the availability of all essential products and supplies for the efficient execution of daily operations in the workplace
Education
English as a Second Language -
Columbus State Community College
03.2025
English as a Second Language -
Centro Venezolano Americano del Zulia
03.2019
Bachelor -
U.E SAN PABLO
Machiques, Zulia, Venezuela02.2014
Skills
- Operations Management
- Cross-Department Coordination
- Customer Service & Complaint Resolution
- Team Leadership & Mentorship
- Payment Tracking & Systems Development
- Sales Analysis & Strategic Planning
- Process Improvement
- Marketing Strategy
- Collections Management
- Customized Payment Plans
- Data Privacy & Security
- Communication & Relationship Building
- Microsoft Office
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Assistant Store Manager
Acima Credit
10.2024 - Current
WAREHOUSE WORKER
JOANN
08.2023 - Current
MULTIFUNCTIONAL MANAGER
TORTILLA STREET FOOD
02.2023 - 10.2023
English as a Second Language -
Columbus State Community College
English as a Second Language -
Centro Venezolano Americano del Zulia
Bachelor -
U.E SAN PABLO
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