Hylenne Rodriguez
Bethlehem,PA
Summary
Compiled and analyzed data to determine approaches to improve sales and performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Services Representative
STI (at&t)
09.2019 - 02.2024
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems
- Conducted research to answer questions and handle issues using multiple systems and resources
- Documented customer interactions and relationships using CRM systems
- Presented financial plans to clients based on analysis of financial status and goals
- Responded to customer questions and concerns or escalated to supervisor for resolution
- Exhibited high energy and professionalism when dealing with clients and staff.
Quality Control Inspector
Sharp Corporation
03.2018 - 05.2019
- Communicated with production team members about quality issues.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Completed precise measurements using special tools.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Change status of material, GMP Areas, equipment and utensils.
- Inspected quality of products, taking note of functionality, appearance and other specifications
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Located and investigated production concerns and helped management implement corrective actions
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples
Quality Control Inspector
QPSI
01.2016 - 01.2018
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Completed precise measurements using special tools.
Education
Bachelor of Arts - Commercial And Advertising Art
Autonomous University of Santo Domingo
01.2019
Skills
- Attention to detail
- Inspection protocols
- Written and verbal communication
- Dependable and Responsible
- Sampling procedures
- Problem-solving
- Ability to work as part of a team
- Knowledge of quality standards
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Services Representative
STI (at&t)
09.2019 - 02.2024
Quality Control Inspector
Sharp Corporation
03.2018 - 05.2019
Quality Control Inspector
QPSI
01.2016 - 01.2018
Bachelor of Arts - Commercial And Advertising Art
Autonomous University of Santo Domingo
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