Hyman Swartz
Rochester,NY
Summary
Dynamic operations manager with a proven track record at Foxys Gentlemans Club, excelling in team leadership and customer relations. Expert in inventory management, I successfully implemented strategies that boosted sales and enhanced service quality, fostering a high-performance environment and driving employee loyalty. Committed to operational excellence and team development.
Overview
24
24
years of professional experience
Work History
General Manager
Foxys Gentlemans Club
Rochester, NY
06.2025 - Current
- Assisted in daily operations to ensure smooth business functionality.
- Supported team initiatives to enhance customer satisfaction and service quality.
- Gained proficiency in inventory management systems for tracking stock levels.
- Collaborated with staff to streamline communication and improve workflow efficiency.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Office Operations Manager
Dining Furniture Centre
Rochester, NY
04.2002 - 06.2017
- Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
- Implemented an efficient filing system, reducing document retrieval time and enhancing overall workflow.
- Contributed to the development of long-term strategic goals for the organization by participating in management planning sessions and providing valuable input on operational matters.
- Maintained inventory control systems for accurate tracking of office supplies usage patterns while minimizing waste or stockouts.
Assistant Grocery Manager
TOPS MarketLLC
Rochester, NY
10.2022 - 06.2025
- Assisted in managing daily grocery operations to ensure optimal product availability and store performance.
- Collaborated with team members to maintain high standards of customer service and satisfaction.
- Supported inventory management processes, including stock rotation and replenishment strategies.
- Implemented promotional displays to enhance product visibility and drive sales initiatives.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Orchestrated performance-oriented environment by closely supporting team members.
- Provided exceptional service by engaging with customers regularly to assess their needs and offer valuable assistance.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
Education
Associate of Science -
Monroe Community College
Rochester, New York, NY06.1992
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Team leadership
Staff management
Customer relations
Training and development
Timeline
General Manager
Foxys Gentlemans Club
06.2025 - Current
Assistant Grocery Manager
TOPS MarketLLC
10.2022 - 06.2025
Office Operations Manager
Dining Furniture Centre
04.2002 - 06.2017
Associate of Science -
Monroe Community College