Hyman Yang
San Mateo,CA
Summary
Experienced customer service professional with a strong background in the food industry, particularly at Gao Viet Kitchen. Known for consistently delivering exceptional service and implementing effective staff training programs to enhance customer loyalty. Adept at fostering excellent teamwork, resulting in significant improvements in operational efficiency. Skilled in building strong customer relationships and maintaining high standards of health and safety.
Overview
16
16
years of professional experience
Work History
Bar Manager
Gao Viet Kitchen
12.2022 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Shift Supervisor
Starbucks
04.2015 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Server
Champagne Seafood
02.2009 - 02.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Microbiology
San Francisco State University
San Francisco, CA05-2015
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Organizational ability
- Customer Relationship Building
- Customer Relations
- Safe serving knowledge
- ServSafe compliance
Accomplishments
- Assisted in winning "Best Restaurant in San Mateo"
Languages
Chinese (Cantonese)
Professional Working
Timeline
Bar Manager
Gao Viet Kitchen
12.2022 - Current
Shift Supervisor
Starbucks
04.2015 - 01.2019
Server
Champagne Seafood
02.2009 - 02.2010
Bachelor of Science - Microbiology
San Francisco State University
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