Overview
Work History
Timeline
Generic

Hyndi Luna

Spanish Fork,Utah

Overview

6
6
years of professional experience

Work History

Temporary Hire - Assignment: NuSkin

SOS Staffing
Orem, UT
10.2011 - 06.2012
  • 1
  • Assembled products according to established procedures and regulatory guidelines. 2
  • Packaged items with accurate labels, ensuring compliance with shipping requirements. 3
  • Generated and affixed shipping labels to packages for proper identification and routing. 4
  • Palletized finished products for efficient storage and transportation as per company standards. 5
  • Maintained a clean and organized work area to uphold safety and quality standards during the production process.

Volunteer Assistant

Springville Library
Springville, UT
08.2008 - 05.2010
  • 1
  • Assisted with checking in and out library items accurately and efficiently. 2
  • Delivered library materials to designated locations within the library or to patrons. 3
  • Handled payment transactions for fines, fees, or overdue items following library policies. 4
  • Issued fees and fines to patrons as necessary, maintaining accurate records. 5
  • Sorted and shelved books and other materials to ensure a well-organized library environment.

Teacher's Aid

Springville High School
Springville, UT
08.2008 - 05.2010
  • 1
  • Checked assignments for completeness and accuracy, ensuring adherence to guidelines. 2
  • Assisted in grading assignments and tests, providing fair and consistent evaluations. 3
  • Took attendance regularly to maintain accurate records of student attendance. 4
  • Organized classroom materials and maintained a tidy learning environment conducive to learning. 5
  • Collaborated with teachers to support classroom activities and facilitate smooth daily operations.

ESL & Peer Tutor

Springville High School
Springville, UT
08.2007 - 05.2010
  • 1
  • Assisted students with assignments, providing guidance and support as needed. 2
  • Revised assignments to help students improve their skills and understanding. 3
  • Escorted students to and from classes, ensuring a safe and orderly transition. 4
  • Accompanied students on field trips, ensuring their safety and engagement. 5
  • Conducted reading sessions with students to enhance literacy skills and comprehension.

Hourly Associate

Snack Shack
Springville, UT
03.2007 - 05.2009
  • 1
  • Managed payment transactions efficiently and accurately, ensuring customer satisfaction. 2
  • Maintained inventory records, tracked sales, and restocked items as needed to meet demand. 3
  • Ensured cleanliness and organization of the work area, adhering to safety and sanitation standards. 4
  • Prepared and served food items according to established recipes and customer preferences. 5
  • Provided friendly and attentive customer service, addressing inquiries and resolving issues promptly to enhance the overall dining experience.

Library Aid

Mapleton Junior High Library
Mapleton, UT
08.2006 - 05.2007
  • 1
  • Checked in and out library items efficiently and accurately. 2
  • Delivered library materials to designated locations within the school. 3
  • Handled payment transactions for overdue or lost items. 4
  • Issued fees and fines to patrons according to library policies. 5
  • Organized and sorted books to maintain a tidy and accessible library environment.

Real-time Adherence Specialist

Avetta
Orem, UT
  • 1
  • Assign agents tasks and direct them to specific queues. 2
  • Communicate and facilitate scheduling off queues for assigned Team Leads and agents. 3
  • Ensure adequate agent availability for live contacts, emails, and verifications. 4
  • Provide reports on agent productivity, application status, and contact volume forecasts. 5
  • Monitor various queues: Chats, Calls, VMs, Emails, and Verifications. 6
  • Monitor, report, and achieve live Servicing SLAs. 7
  • Ensure schedule effectiveness and adherence in collaboration with Team Leaders. 8
  • Monitor Back-Office SLAs. 9
  • Generate daily, weekly, and monthly reports on Adherence, SLAs, and Scheduling. 10
  • Advise Operations Managers on scheduling and staffing needs based on volume trends. 11
  • Provide real-time Adherence updates during staff meetings. 12
  • Collaborate with offshore partners for back-office and live support services. 13
  • Support teams and efforts including escalations and service recovery as a Supplier Success Professional. 14
  • Perform other assigned tasks and duties as needed.

Senior Supplier Specialist (Team Captain)

Avetta
Orem, UT
  • 1
  • Address supplier inquiries related to accounts, billing, processes, services, and compliance matters. 2
  • Conduct one-on-one coaching sessions with team members to assess their performance, identify areas for improvement, and review graded cases. 3
  • Handle contacts escalated by suppliers requesting supervisor assistance, and forward complex processes or requests to relevant departments. 4
  • Maintain and update supplier accounts through case management systems. 5
  • Manage inbound communications including phone calls, chats, and emails promptly and professionally. 6
  • Monitor real-time queues for calls, chats, and emails to ensure adequate coverage by reallocating agents as needed. 7
  • Participate in meetings with agents and managers to discuss process updates, new procedures, and new client onboarding via Microsoft Teams. 8
  • Provide assistance to fellow agents regarding account-related inquiries and process clarifications using Microsoft Teams. 9
  • Troubleshoot login, account, and task-related issues for suppliers and agent support programs.

Supplier Specialist

Avetta
Orem, UT
  • 1
  • Address supplier inquiries related to accounts, billing, processes, services, and compliance matters. 2
  • Maintain and update supplier accounts through case management systems, forwarding complex processes to relevant departments. 3
  • Manage inbound communications including phone calls, chats, and emails promptly and professionally. 4
  • Participate in meetings with agents and managers to discuss process updates, new procedures, and new client onboarding via Microsoft Teams. 5
  • Provide assistance to fellow agents regarding account-related inquiries and process clarifications using Microsoft Teams. 6
  • Troubleshoot login, account, and task-related issues for suppliers.

Administrative Assistant

Complete Merchant Solutions
Orem, UT
  • 1
  • Answered phone calls and directed inquiries appropriately. 2
  • Managed incoming and outgoing mail. 3
  • Assisted with miscellaneous administrative tasks as needed.

Customer Service Representative

Honors Graduation
American Fork, UT
  • 1
  • Handled phone calls, emails, and chats, addressing inquiries about products, orders, and services. 2
  • Processed packed orders accurately and efficiently. 3
  • Completed miscellaneous tasks assigned by the manager to support daily operations.

Cashier & Customer Service Representative

Walmart Supercenter
Spanish Fork, UT

Customer Service Agent

Select Staffing
Orem, UT

Telematics Agent

The Results Companies
Provo, UT
  • 1
  • Billing Services: - Handled billing inquiries and processes for customers. - Assisted customers in understanding service charges and billing statements. 2
  • Service Discussions: - Discussed various services offered by Hyundai, Subaru, Jaguar, Land Rover, and Honda. - Provided detailed information about service packages and options to customers. 3
  • Emergency Service Assistance: Supported customers with emergency service needs, including roadside assistance and emergency navigation. 4
  • Navigation Support: Assisted customers with navigation system inquiries and troubleshooting.

Cashier & Customer Service Representative, Sales Associate

Wal-Mart Supercenter
Springville, UT
  • 1
  • Cart Area and Parking Lot Management: - Ensured the cart area was fully stocked and maintained cleanliness. - Kept the parking lot clear of carts to ensure customer safety and convenience. 2
  • Departmental Operations: - Maintained cleanliness and organization in designated areas, sorting items appropriately. - Handled various financial transactions, including bill payments and check cashing. - Processed transactions, handled cash, and assisted customers at checkout. - Provided exceptional customer service by addressing inquiries through various channels. 3
  • Sales Associate across Multiple Departments: - Assisted customers across various departments, including Automotive, Backroom, Furniture, etc. - Provided product information, managed locked items, and assisted with loading items. 4
  • Specialized Tasks: - Conducted basic vehicle checks, provided tire quotes, and completed interior vacuuming for customer vehicles. - Managed live fish sales, including proper disposal of deceased fish and spill cleanup. - Provided expert assistance with paint mixing, inventory management, and service writing duties. - Underwent training for both Customer Service Manager and Department Manager roles to provide coverage during absences within those positions. - Welcomed customers and maintained cleanliness in service areas as a Service Writer for the Auto & Tire Center.

Timeline

Temporary Hire - Assignment: NuSkin

SOS Staffing
10.2011 - 06.2012

Volunteer Assistant

Springville Library
08.2008 - 05.2010

Teacher's Aid

Springville High School
08.2008 - 05.2010

ESL & Peer Tutor

Springville High School
08.2007 - 05.2010

Hourly Associate

Snack Shack
03.2007 - 05.2009

Library Aid

Mapleton Junior High Library
08.2006 - 05.2007

Real-time Adherence Specialist

Avetta

Senior Supplier Specialist (Team Captain)

Avetta

Supplier Specialist

Avetta

Administrative Assistant

Complete Merchant Solutions

Customer Service Representative

Honors Graduation

Cashier & Customer Service Representative

Walmart Supercenter

Customer Service Agent

Select Staffing

Telematics Agent

The Results Companies

Cashier & Customer Service Representative, Sales Associate

Wal-Mart Supercenter

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Hyndi Luna