Hyon Harper
Yukon
Summary
Cultivated strong work reputation by supporting leadership decisions and fostering employee growth. Utilized effective communication skills to assist teams in achieving company objectives. Adapted quickly to diverse work environments and embraced new concepts with ease. Excelled in fast-paced settings with a detail-oriented, organized, and proactive approach to problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Bob Evans
01.2023 - 01.2024
- Managed daily operations adhering to company policies and procedures to ensure that the food is prepared properly, served in a timely manner, while making sure all work activities in the store meet OSHA, state, and company guidelines.
- Responsible for overall planning, assigning, directing work, appraising performance, addressing customer complaints, and the store's overall performance. By promoting consistency and accountability, the store was consistently top 10% in the region for weekly KPI metric results, customer experience scores, while consistently increasing sales by 12% monthly.
- Role as a cashier, cook, server, kitchen prep, carry out, and any other duties as needed in the FOH and BOH for a smooth work flow, providing a great dining experience for the customers, while keeping employee morale high.
- Keeping accurate inventory and ordering, while being able to account for any discrepancies, and finding solutions to tackling these issues helped reduce food costs by 15%.
- Provided ongoing support and guidance to staff to better prepare them for their job role, increase their work knowledge, and gain additional work skills for professional development.
- Made sure portioning, food temperatures, timeliness of food being served, and hospitality focused customer service are consistent and exceed company and customer expectations.
- Administrative duties included general bookkeeping, employee scheduling, payroll, supply management, sales reports, expense tracking, sales forecasting, and P&L management.
District Manager
Metro by T-Mobile
01.2018 - 01.2023
- Responsible for the success of 8 store locations. With proper training and development, all locations were ranked in the top 20% in the company for weekly KPI metric, sales, and customer conversions.
- Ensured a clean, organized, and inviting store environment and keeping up to date with floor layout, pricing, product rotation, and promotional campaigns.
- Recruited, scheduled, and managed performance, including addressing employee relations and development.
- Demonstrated a passion for customer service, and stayed up to date on products, services, and leadership best practices, while proactively interacting with the customers to find the products and services.
- Delivered financial results based on key performance indicators and controlling store expenses.
- Helped customers resolve issues with their accounts, credit approvals, insurance, product replacement and returns.
General Manager
Roadhouse Grill
01.2010 - 01.2018
- Oversaw all aspects of operations from FOH service to BOH operations including reservations, seating, and workflow.
- Increased customer satisfaction while managing standards of service by creating an enjoyable environment, and providing effective training methods focusing on customer service, hospitality, sales, food handling, sanitation, and team work.
- Monitored stock levels, coordinated with suppliers, and managed inventory to minimize waste, and identify areas for improvement to further reduce unnecessary costs. By restructuring the work flow and procedures, weekly inventory waste reduced to below 2.5%.
- Tracked sales, analyzed financial reports, controlled costs and implemented strategies to enhance profitability.
- Ensured compliance with all relevant regulations, including food and safety and hygiene protocols.
- Fostered positive relationships with customers by being present when needed, listening to guest feedback, and resolving customer concerns further increasing customer loyalty.
- Created staff schedules, managed staff absences, and mediated staff disputes to maintain smooth business operations, and a positive work environment.
Education
Master of Management Information Systems - undefined
University of Illinois Springfield
01.2006
Bachelor of Business Administration - undefined
University of Alabama in Huntsville
01.2004
Skills
- Aloha
- Leadership and team building
- Problem resolution
- P&L management
- Quality control
- Inventory and labor management
- Cost control
- Sales
- Customer service
- Operations management
- Team player
- Efficient multi-tasker
- Time management
Certification
ServSafe Manager Certification
Timeline
General Manager
Bob Evans
01.2023 - 01.2024
District Manager
Metro by T-Mobile
01.2018 - 01.2023
General Manager
Roadhouse Grill
01.2010 - 01.2018
Master of Management Information Systems - undefined
University of Illinois Springfield
Bachelor of Business Administration - undefined
University of Alabama in Huntsville