Hyong Won Yoon
Data Analyst
La Mirada,CA
Summary
Highly motivated individual with strong communication, customer service, and analytical skills, seeking for an opportunity to develop a career in data analytics.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Senior Analyst
Hyundai Capital America
Newport Beach, CA
05.2020 - Current
- Provided support to OEM Partners in areas of data analytics, market trends, and process improvements
- Project-level analysis incorporating proposals, diagrams, and recommendations
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
CARE Analyst
Hyundai Capital America
Newport Beach, CA
05.2018 - 04.2020
- Responding to Credit Inquiries on a timely manner to comply with FCRA, preventing any company loss.
- Improving customer satisfaction by following up with customer inquiries and escalated issues within 3 business days.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Universal Customer Service Representative
Hyundai Capital America
Newport Beach, CA
11.2016 - 05.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Inventory Manager
American Power Solutions
La Mirada, CA
07.2013 - 09.2016
- Communicating with salesmen and contractors to ensure positive customer feedback.
- Monitoring incoming and outgoing merchandise to identify positive customer feedback
- Identifying supplies in needs and creating weekly reports to maintain optimal service level.
- Initiating recycling programs, which reduced processing time from 7 days to 3 days (43%).
Education
Bachelor of Arts -
University Of California - San Diego
La Jolla, CA 09.2012 - 06.2016
Skills
Business Process Improvment
Project Management
Data Analysis
Microsoft Excel, PowerPoint, and Word
SQL
Timeline
Senior Analyst
Hyundai Capital America
05.2020 - Current
CARE Analyst
Hyundai Capital America
05.2018 - 04.2020
Universal Customer Service Representative
Hyundai Capital America
11.2016 - 05.2018
Inventory Manager
American Power Solutions
07.2013 - 09.2016
Bachelor of Arts -
University Of California - San Diego
09.2012 - 06.2016