Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hyong Won Yoon

Data Analyst
La Mirada,CA

Summary

Highly motivated individual with strong communication, customer service, and analytical skills, seeking for an opportunity to develop a career in data analytics.

Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work History

Senior Analyst

Hyundai Capital America
Newport Beach, CA
05.2020 - Current
  • Provided support to OEM Partners in areas of data analytics, market trends, and process improvements
  • Project-level analysis incorporating proposals, diagrams, and recommendations
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.

CARE Analyst

Hyundai Capital America
Newport Beach, CA
05.2018 - 04.2020
  • Responding to Credit Inquiries on a timely manner to comply with FCRA, preventing any company loss.
  • Improving customer satisfaction by following up with customer inquiries and escalated issues within 3 business days.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Universal Customer Service Representative

Hyundai Capital America
Newport Beach, CA
11.2016 - 05.2018
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in CRM to track requests, document problems and record solutions offered.

Inventory Manager

American Power Solutions
La Mirada, CA
07.2013 - 09.2016
  • Communicating with salesmen and contractors to ensure positive customer feedback.
  • Monitoring incoming and outgoing merchandise to identify positive customer feedback
  • Identifying supplies in needs and creating weekly reports to maintain optimal service level.
  • Initiating recycling programs, which reduced processing time from 7 days to 3 days (43%).

Education

Bachelor of Arts -

University Of California - San Diego
La Jolla, CA
09.2012 - 06.2016

Skills

Business Process Improvment

undefined

Timeline

Senior Analyst

Hyundai Capital America
05.2020 - Current

CARE Analyst

Hyundai Capital America
05.2018 - 04.2020

Universal Customer Service Representative

Hyundai Capital America
11.2016 - 05.2018

Inventory Manager

American Power Solutions
07.2013 - 09.2016

Bachelor of Arts -

University Of California - San Diego
09.2012 - 06.2016

Similar Profiles

CREATE PROFILE
Hyong Won YoonData Analyst